Systems Administrator

• Solve uncommon issues that have been escalated
• Perform remote network and server troubleshooting
• Learn and integrate new security technologies
• Determine the best solution based on the issue and details provided by customers
• Handle project implementation from start to finish
• Record notes regarding the issue and troubleshooting taken
• Create and maintain documentation
• Follow-up and update customer with status and information
• Handle weekend on-call rotation/coverage

Do you have experience in Public Cloud?, Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details and making sure all your work is perfect? Do you enjoy solving problems? Are you a team player whose first question is “How can I help you?” Do you enjoy juggling multiple tasks?, * Proven experience as a help desk technician or other customer support role

• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Passionate (and patient) about problem solving and customer service.
• Diligent with note taking, following process, and documentation.
• Driven to learn more, stay positive, and grow; not only as a team member but in all of life.
• Experience in Office 365/Azure/Cloud environments
• Extensive Automate Experience, * CompTIA A+ Certification
• CompTIA Net+ Certification
• CompTIA Sec+ Certification
• 3+ years of IT MSP experience
• Experience in Office 365/Azure/Cloud environments
• Extensive Automate Experience

Pulled from the full job description

• 401(k)
• 401(k) matching
• Paid time off
• Dental insurance
• Unlimited paid time off, * Salary is based on your experience, drive and the value you can bring our company; and is in the range of $60,000 to $70,000
• Ascension plan if applicable
• We provide 100% company paid health, dental, life, and vision benefits - value of $4,500 to $14,000/year
• We match 5% of your contributions to Guideline 401k - value of 5% of salary.
• Open Door PTO Policy
• Company provided gear (notebook + softphone) as well as company clothing.

Our hiring process:

• Submit your application
• If we like what we see, we will reach out to schedule a video interview

Additional Perks:

We’re building a company where success is shared. LeadingIT has committed to distributing $5 million in profit back to our team over the next 10 years-on top of fully paid benefits, unlimited PTO, and a people-first culture. We are building something that changes lives.

For a more in depth look at our jobs/benefits/hiring timeline check out www.goleadingit.com/careers