Franchise Business Consultant

Entrepreneur Magazine’s #1 fastest growing franchise brand (#21 business overall), Stratus Clean Seattle seeks a versatile Franchise Business Consultant (Operations Manager/Franchise Coach) for our rapidly expanding company., * Cultivate relationships with both Stratus Clientele and Unit Franchisees.

• Address and resolve client complaints by working with Unit Franchisees.
• Conduct quality audits (site inspections) to maintain high service standards.
• Facilitate the start of services for new clients.
• Manage transfers of service between Unit Franchisees.
• Quote and sell one-time services to existing clients.
• Train new and existing Unit Franchisees.
• Conduct quarterly meetings with Unit Franchisees.
• Build and maintain consultative relationships with key clients, industry partners, and stakeholders to foster long-term business partnerships
• Some nights and weekends based on need for account transfers and training of Unit Franchisees.

Do you have a valid Driver’s License license?, Do you have experience in Team leadership?, Do you have a Associate’s degree?, * Valid Driver’s License and your own vehicle

• Associate degree or higher
• Preferred, but not required, experience in Janitorial, Floor Care, and Carpet knowledge.
• Proficiency in multitasking with follow through on tasks to completion.
• Bilingual proficiency (Spanish/English is preferred).
• Ability to efficiently resolve a diverse range of customer issues.
• Proven leadership skills.
• Desire to ‘coach’ and build teams.
• Computer literacy, including internet navigation and proficiency in Google Workspace.
• HubSpot and LinkedIn familiarity is a plus.
• Reliability and strong work ethic.
• Excellent Customer Service skills.
• Effective communication abilities with people from various backgrounds.
• B2B Sales experience is a must.
• Experience in multiunit, multilocation, restaurant service, or franchising is a plus.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance

• Opportunities for advancement, * Base: starts at $60k - $65k annually commensurate with experience, with commissions and bonuses with a potential pay $90,000 or higher.

• Sick Days/ PTO.
• Vacation and Holidays.
• Health Benefits (Medical, Visual, Dental).
• Participation in company’s sponsored 401 (k) with matching.
• Career Advancement Opportunities.