Senior Manager, Data Center

The Senior Manager of Data Center & Microsoft 365 Services is responsible for the strategic leadership, operational excellence, and continuous improvement of enterprise infrastructure across both on-premises data centers and Microsoft 365 environments. This role ensures high availability, security, and performance of mission-critical systems and collaboration platforms. The ideal candidate brings deep technical expertise across infrastructure and cloud SaaS services, along with strong leadership capabilities to drive innovation, reliability, and cost efficiency., * Leadership and Strategy

• Define and execute a comprehensive infrastructure strategy spanning data centers and Microsoft 365 services
• Lead, mentor, and develop cross-functional teams including data center engineers and M365 administrators
• Establish governance, policies, and standards across infrastructure and collaboration platforms
• Partner with business and IT leaders to align technology investments with organizational goals
• Drive roadmap planning for hybrid infrastructure, cloud adoption, and modern workplace initiatives
• Operations and Service Delivery
• Ensure 24/7 availability, reliability, and performance of data center and Microsoft 365 services
• Oversee incident, problem, and change management processes across platforms
• Manage SLAs, KPIs, and service health metrics for both infrastructure and M365 services Lead service continuity, backup, and disaster recovery strategies
• Implement automation and operational efficiencies across environments
• Infrastructure & Data Center Management
• Oversee servers, storage, networking, and virtualization platforms
• Manage lifecycle planning, capacity management, and hardware refresh initiatives
• Lead data center migrations, consolidations, and modernization efforts
• Ensure optimal performance of compute, storage, and network resources Evaluate and integrate emerging infrastructure technologies
• Microsoft Services Management
• Own administration and optimization of Microsoft 365
• Ensure service availability, performance, and user experience for collaboration tools
• Oversee licensing, tenant configuration, and service adoption strategies
• Drive governance for data retention, information protection, and compliance within M365
• Facilities & Vendor Management
• Manage relationships with data center providers, Microsoft, and other vendors
• Oversee physical infrastructure including power, cooling, and physical security
• Ensure vendor and SaaS provider performance meets SLAs and contractual obligations
• Manage procurement, contracts, and licensing agreements
• Security & Compliance
• Ensure compliance with regulatory and organizational standards
• Maintain physical and logical security across data center and M365 platforms
• Support audits, risk assessments, and remediation efforts
• Financial Management
• Develop and manage budgets for data center operations and Microsoft 365 services
• Optimize costs across infrastructure, licensing, and cloud services
• Provide financial forecasting and ROI analysis for technology investments
• Identify opportunities for cost savings and operational efficiency

Do you have experience in Vendor relationship building?, Do you have a Bachelor’s degree?, EDUCATION: Bachelors/4 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 10+ years

YEARS OF MANAGEMENT EXPERIENCE: 5+ years

CERTIFICATIONS / LICENSES: Microsoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Azure certifications)

SPECIFIC KNOWLEDGE AND SKILLS:

• Strong knowledge of enterprise infrastructure (compute, storage, networking, virtualization)
• Hands-on or leadership experience managing Microsoft 365 environments
• Experience with hybrid environments integrating on-prem data centers and cloud/SaaS platforms
• Familiarity with automation, scripting, and infrastructure-as-code
• Strategic thinking and transformation leadership
• Strong team leadership and cross-functional collaboration
• Excellent communication and stakeholder management
• Deep problem-solving and incident management expertise

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation - working hard to be the customer’s first choice. 7-Eleven empowers our employees to “activate awesome” and make a meaningful impact in their stores and communities every day. If you’re ready to grow, lead and make a difference, come join our team and help shape the future of convenience.