Command Center Specialist

• Serve as a liaison between Technology, Operations, and Leadership during outages or disruptions
• Monitor external events (weather, regional disruptions, etc.) and coordinate response plans

Supporting Workforce Optimization

• Manage real-time staffing needs and respond to short-term operational requests
• Monitor automated staffing tools, alerts, and system-driven processes to ensure alignment

Communicating with Clarity & Urgency

• Provide real-time updates on performance, risks, and operational changes
• Share staffing opportunities and collaborate across teams to drive resolution

Driving Continuous Improvement

• Maintain detailed logs of actions and decisions
• Identify trends and recurring issues to improve staffing strategies and processes

Do you have experience in Workforce management?, If you thrive under pressure, love working with data, and want to play a key role in maintaining business continuity, this could be the perfect fit., * You can quickly assess situations, prioritize actions, and make confident decisions

A Data-Driven Problem Solver

• You’re comfortable analyzing performance data and translating it into real-time action

A Calm, Composed Operator Under Pressure

• You maintain focus and professionalism-even in high-stakes or urgent situations

A Collaborative Communicator

• You work effectively across teams, clearly conveying information and next steps, * 2+ years in a fast-paced customer service, operations, or workforce management environment
• Experience working with real-time performance metrics and making quick decisions

Technical & Analytical Skills

• Strong understanding of KPIs, call center dynamics, and workforce management principles
• Proficiency in Microsoft Office, especially Excel, * Ability to multitask, prioritize, and document decisions accurately
• Strong situational awareness and risk identification
• Ability to adapt quickly in a 24/7 operational environment

Preferred Experience

• Experience in call center operations, workforce management, or analytics
• Exposure to cross-functional collaboration across operations and technology teams

Why Health Advocate?

• Fully remote work (we provide the equipment you need)
• A fast-paced, high-impact role with real-time decision-making responsibility
• Collaborative culture focused on problem-solving and operational excellence
• Career growth opportunities in operations, workforce management, and analytics, If you’re energized by fast-paced environments and want to play a critical role in keeping operations running smoothly, we’d love to meet you.

2.72.7 out of 5 stars Remote From $35,000 a year - Full-time, Pulled from the full job description

• Tuition reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * Competitive compensation salary starting at $35,000 annually
• Full benefits package, including:
• Medical, dental & vision
• Tuition assistance
• 401(k) with company match
• PTO & paid holidays

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate’s supervisors are promoted from within the company. Join our award winning team!

2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®), Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Awards:

2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• Excellence in Customer Service Awards: Organization of the Year (Small)
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
• Communicator Award of Distinction: October 2019 Broker News
• MarCom Awards: Gold, COVID Staycation Ideas brochure
• MarCom Awards: Platinum, 2021 Well-being Calendar
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)