Channel Development Lead

The Channel Development Lead will report to the Director, Sales Support You will lead the development and execution of channel strategies and initiatives that drive improved stars outcomes across the enterprise., The Channel Development Lead is responsible for driving execution of high-impact channel initiatives , translating strategy into operational delivery across MarketPoint Sales & Distribution. This role partners across Product, IT, Field, Stars and external partners to ensure programs are effectively implemented, tracked, and optimized to deliver business outcomes., + Lead channel initiatives that improve Stars outcomes, including Medicare complaints, member engagement, and quality improvement programs.

• Manage complex, cross-functional initiatives from planning through execution, ensuring alignment on scope, timelines, deliverables, and enterprise priorities.

• Partner with Product, IT, Legal, Field, and external partners to identify opportunities, remove barriers, and drive successful program delivery.

• Facilitate program governance, including stakeholder forums, action tracking, risk management, and issue resolution.

• Establish and manage performance reporting, including KPIs, channel reviews, progress updates, and leadership visibility.

• Support backlog prioritization to ensure work aligns with business objectives, regulatory requirements, and operational needs.

• Drive sales channel readiness through communication, onboarding, enablement, and implementation support.

• Serve as a subject matter expert in Stars, channel development, and program management, providing guidance to internal teams and business partners.

• Build and maintain strong stakeholder relationships to support enterprise-wide Stars initiatives and sustained performance improvement.

• Develop executive-ready presentations, reports, and communications to summarize progress, risks, recommendations, and business impact., Please be advised, any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Candidates must be tested in ALL languages listed on the description.

This Is a remote Position

#LI-Remote

Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required.

Scheduled Weekly Hours

40

• Bachelor’s degree in business, healthcare administration, or related field, or equivalent experience.

• 5+ years of experience in Stars, program management, channel development, sales operations, healthcare operations, or a related field.

• Experience supporting Stars outcomes, with strong knowledge of performance metrics, channel strategies, and program delivery best practices.

• Proven ability to lead complex, enterprise-level programs from strategy through execution, including scope, timelines, risks, dependencies, and outcomes.

• Experience leading cross-functional initiatives in a matrixed, regulated environment.

• Strong execution skills with the ability to manage multiple priorities, influence without authority, align diverse stakeholders, and deliver results.

• Strong analytical, organizational, written, and verbal communication skills, including executive-level reporting and presentations.

Preferred Qualifications

• Master’s degree in business, healthcare administration, or related discipline.

• Experience in Medicare, or other regulated environments.

• Familiarity with STARS, CAHPS, or HRA/HOS/MCA member engagement programs.

• Background working within partner/channel ecosystems (e.g., FMOs, call centers, platform partners).

Use your skills to make an impact

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.