IT Support Analyst

• Free onsite gym & parking
• Offices are a 5 mins walk from Debden tube station (Central line) with close road links to M11/M25/A406/A12

NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time., Their IT Department provides support for all internal IT systems, services, hardware and software. In this role you will be responsible for the IT infrastructure both hardware, software on client and server equipment and ensuring tickets & tasks on their IT helpdesk are completed for swift resolution within company SLAs. You would be required to join their Out of Hours team to remotely support staff at weekends on a rota basis. This role will enable someone with a good grounding in IT support the ability to enter their company\small IT team at a pivotal point of their growth giving the right applicant a chance to build their knowledge and experience within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice.

Main Duties and Responsibilities:

User Support & Service Desk

To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization and act as one of the first points of contact on their IT Service Desk

To provide IT support & preventative maintenance for all end user hardware and software

To update Service Desk calls with progress notes, detailing progress on tasks for both end users and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner

Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department’s SLA targets, and minimizing disruption to systems and users critical to business operations

Identity & Account Management

Create, modify, and disable user accounts in a hybrid AD\ Azure Active Directory (Entra ID) environment following IT lifecycle processes.

Manage Microsoft 365 licence assignments and group memberships

Support onboarding and offboarding workflows, coordinating with HR to ensure timely access provisioning and deprovisioning

Assist with multi-factor authentication (MFA) enrolment and account recovery

Infrastructure & Systems

Ensure IT systems are running efficiently. And perform regular health checks & assessment to check hardware\software status and labelling of equipment & cables are up to date

Resolve complex hardware / software problems including printing issues

Experience in MS Azure PAS and SAS and Virtual server environments

Perform Installations, configurations, setting up of servers, workstations and mobile devices using MS Intune

To take a pro-active approach through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems

Assist their Cyber security team with security policies and processes

Documentation & Process

Maintain accurate IT asset records and contribute to their internal IT knowledge base

Document support procedures, common fixes, and configuration guides

Assist with IT project tasks as directed by their Head of IT

Assist with vendor selection on new products and services relating to IT systems and services

Participate in out of hours remote support rota at weekends and bank holidays

Experience with Microsoft Intune / Endpoint Manager for device management

Experience with Microsoft Teams administration and/or SharePoint Online

Familiarity with IT ticketing systems (Jira Service Management or similar)

Experience with Azure Active Directory / Entra ID user and group management

Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)

Desirable

Familiarity with hardware firewalls (Cisco, SonicWALL, etc)

Microsoft, ITIL, CompTIA A+, Certifications desirable

Azure infrastructure and Hyper-V experience

Working within a newly refurbished dedicated office space with free onsite employee gym

Access to a large breakout space with comfortable seating, pool table and arcade games

Free on-site parking

Central Line Train station within one-minute walk with quick access to Central London

Close road links to M11/M25/A406/A12 and London

Social events

Pension Scheme

Healthshield (health cash back scheme and counselling services)

28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)

Eye Test / Glasses reimbursement scheme

Various team and personal reward incentives

NB: Please only apply if you are able to work from their Debden (IG10) offices Monday-Friday. Hybrid or remote working is not available. Candidates must be able to demonstrate a sub-60 mins commute time.

NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years.

Profile 29 recruitment keywords: tech technical IT support analyst 1st line first line 2nd line second line 3rd line third line helpdesk help desk service desk service desk Microsoft Intune / Endpoint Manager Microsoft Teams SharePoint Online Jira Service Management Azure Active Directory Entra ID user group management networking DNS DHCP TCP/IP VPN Debden Loughton Essex London

Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender.