System Support Technician

The System Support Technician is the go-to force for Tier 1-2 technology support, keeping teammates productive across hardware, software, and core enterprise systems. This role exists to restore service fast, elevate the user experience, and strengthen reliable IT operations.

Key responsibilities include owning incidents and service requests end-to-end; diagnosing issues across desktops, laptops, printers, Microsoft 365, connectivity, VPN, and business apps; escalating complex problems and tracking them through closure; provisioning and maintaining accounts/access in Active Directory / Entra ID; supporting onboarding/offboarding with secure access changes; assisting with endpoint management via Intune/Autopilot; monitoring scheduled processes and file transfers; performing backups/restores and retransmissions; and contributing to security, audit evidence, and PCI DSS-aligned controls.

Do you have experience in Windows?, Do you have a Associate’s degree?, 3-5 years IT support experience; Associate’s degree required (Bachelor’s preferred)

• Strong troubleshooting, documentation, and customer-focused communication
• Familiarity with Windows 10/11, ITSM tools (e.g., SysAid), Defender/CrowdStrike, BitLocker, MFA, TCP/IP

4.34.3 out of 5 stars Naperville, IL 60563 Hybrid work $55,000 - $65,000 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance, Medical, Dental, and Vision coverage; 401(k); Life Insurance; Health Savings Account (HSA); and Paid Time Off (PTO).