Senior Analyst - East Coast SCM Team 2

The Senior Analyst, East Coast SCM Team 2 position will be responsible for freight forwarding operations. Primary duties of this role will include customer relations, coordinating ocean services, air import and export services, inland freight services, warehouse and distribution services, updating database systems, operational reporting to the Manager, and ad-hoc project support. Responsibilities

• Inbound & Outbound Freight Forwarding Daily Operations Support
• Work with various clients, vendors, agents, and airlines to process import/export shipments accordingly
• Populate and update systems and track shipments
• Monitor and support freight moves with carriers and inland freight providers
• Prepare required shipping documents including BL, AWB’s, POD’s, Delivery Orders, Authority make entry, truck bills, etc
• Develop knowledge of all modes of transportations
• Daily Coordination with Customers and Agents
• Provide assistance with customer/agents inquiries
• Monitor inbound/outbound shipments for timely release, pick ups and deliveries
• Handle customer shipment routing requests, and assign approved service provider for transportation based on carrier matrix and other factors
• Ensure carriers, vendors compliance with customer requirements
• Customer Service
• Prepare required documents including commercial invoices, etc as requested by the customer
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels

• Excellent written and verbal communication skills Required
• Intermediate-level of MS Excel Required
• Problem-solving and critical thinking ability Required
• Detail oriented Required
• Experience with MS Word, MS Outlook, and MS PowerPoint Required
• Self-starter that can operate under minimal supervision Required

Education & Experience

• High School Diploma/G.E.D Required
• Bachelor’s Degree Preferred
• 2-5 Years of Direct Experience in Freight Forwarding, Logistics, Supply Chain Management, Customer Service Required, * Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift a maximum of 15 pounds

$55,000 - $65,000 a year Referral program, Tuition reimbursement, AD&D insurance, Health insurance, 401(k) matching, Vision insurance, Dental insurance, Flexible spending account Full-time 3235 Satellite Boulevard, Duluth, GA 30096, $55,000 - $65,000 per year (Subject to Compensation Study Upon Candidate Selection) Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short and Long Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*
• Benefits may vary by location. All benefits pursuant to Company policy

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer’s products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America strives to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customer’s needs using the latest information systems and advanced technologies.