Solutions Delivery Manager

As a Manager of Solution Delivery, you are the facilitator of quality for our customer journey. Reporting to the CRO, you will ensure that the innovative solutions designed by our Pre-Sales team are executed with precision, delivered in a timely manner, documented for longevity, and transitioned to Support with zero friction. You will be coordinating and leveraging our service delivery and engineering organizations to execute production environments. You are the linchpin for turning a deal that is ‘Closed-Won’ into a ‘Life-Long Customer.’

Do you have experience in Technical user customer support?, * Post-Sales Implementation Expertise: Proven track record of taking complex, multi-stakeholder technical projects from signature to “Go-Live.”

• Technical Integrity: The ability to act as a technical gatekeeper within the sales org, ensuring we deliver what we can really build and support.
• Customer-Facing Project Management: High “Expert Presence.” You can walk a customer through a deployment or a technical challenge without losing their trust.
• Infrastructure Proficiency: Understanding of cloud services and solutions as well as quickly gaining familiarity with products and services used to deliver our solutions. Be able to translate into actionable deliverables.
• Documentation Management: The ability to translate “Sales Engineering notes” and POC environments into documented, deliverable, and repeatable Customer Solutions Artifacts.
• Basic understanding of networking.
• Basic understanding of cloud computing.
• Project management experience.
• Experience working in technical organizations (CS, implementation, solutions engineering).
• Customer-facing experience.

Preferred:

• CI/CD experience
• Cloud service provider experience
• Familiarity with Apple or Mac in a business setting
• Project management certificates or comparable experience, Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. MacStadium may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

3.03.0 out of 5 stars Remote $80,000 - $100,000 a year - Full-time

MacStadium is the leading provider of enterprise-class Apple Mac infrastructure. Our Orka platform enables developers and DevOps teams to orchestrate macOS and Apple silicon in the cloud for CI/CD, testing, and development at scale. We serve some of the world’s largest companies and are investing heavily in our platform for the future. We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward action. If you want to have outsized impact on a small team building the future of Apple cloud infrastructure, we would love to hear from you.