IT Support Analyst

Crown USA, Inc. is adding to our Team! We are looking for a highly organized and proactive individual to work as an IT Support Analyst. This position will require a strong knowledge of SAP applications. Primary responsibilities for this position will include working within SAP to support/troubleshoot for various company departments, working internally and with outside vendors on various IT support ventures, and testing/debugging new functionalities while also collaborating with other company departments to achieve business goals. This position will report to our CFO.

· Responsibilities

o Diagnosing, analyzing, and resolving technical issues with computers, networks, and software

o Providing technical assistance to end-users via various channels including text, phone, email, and remote sessions

o Installing, configuring, and updating hardware, software, and operating systems

o Setting up new users and managing permissions and access to company systems and applications

o Assisting users with technical training to enhance their proficiency with software and hardware systems

o Conducting routine checks to ensure company IT related systems are working properly and secure

o Design queries for SAP database to meet the data needs of SAP users

o Create and/or modify Crystal Reports for internal as well as “customer and vendor facing” documents

o Other duties as assigned

Do you have experience in Windows?, o Accomplished understanding of operating systems, software applications, hardware, and networking

o Proficient in SQL server queries and all Windows based applications

o Dynamic self-starter with excellent verbal and written communications skills

o Excellent attention to detail

o Strong organizational and time management skills to handle functional workload and multiple priorities

o Ability to act independently and within a team as needed

o Ability to organize workload, set priorities, work well under deadline pressures, and adapt to change

o Strong listening and presentation skills

o College Degree in relevant field

o 3+ years of experience

· Preferred Qualifications

o 5+ years of experience in relevant field

o Experience with SAP/SAP applications

o Experience with Crystal Reports

o Experience working in batch process manufacturing

o Experience with SalesForce

o Experience with AI tools and AI deployment

· Job Type

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, o Full-time - Monday - Friday, 8:00AM - 5:00PM (some weekends, nights)

o Some travel

· Benefits:

o Paid vacation

o Monthly accrued personal hours

o 401(k)

o 401(k) matching

o Dental insurance

o Health insurance

o Vision insurance

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance