Lien Resolution Analyst - 177471

• Our Lien Resolution Analysts compliantly dispute, negotiate, and resolve healthcare liens with governmental and private lienholders.
• This position requires clear and effective communication and collaboration with lienholders, recovery agents, management, client-facing teams, and other internal departments.
• This position also requires a basic understanding of all lien resolution types and specialized knowledge of at least two or more lien types., * Understand and consistently meet lien resolution milestones under the client’s service level standards (SLAs) and performance metrics, as required by the Lien Resolution Manager.
• This position requires clear and effective communication and collaboration with lienholders, recovery agents, management, our client-facing teams, and other internal departments; written, oral, and listening by phone, fax, and/or e-mail.
• Compliantly resolve healthcare liens with governmental and private lienholders.
• Ensure that the client receives the required data and documentation from lienholders on time and thereafter route that information to the proper internal departments for processing.
• Advocate for and obtain the best result for our clients.
• This position requires a basic understanding of all insurance types (Medicare, Medicaid, and commercial) and specialized knowledge of at least two or more lien types.
• Proactively learns and follows all internal and external procedures and protocols.
• Engage in cross-training and other ongoing training initiatives.
• Consistently follow up with lienholders and recovery contractors when expected data and/or documentation is outstanding.
• Addresses and ensures the accuracy of all incoming data and correspondence according to the client’s standard operating procedures.
• Maintain and document all up-to-date communications and actions on a lien with detail and accuracy.
• Effectively communicates and collaborates with internal teams, especially our client service teams, to obtain and provide timely updates to clients on key issues.
• Routinely provides status updates to the Lien Resolution Supervisor/Manager.
• Quickly identifies and removes obstacles and escalates appropriately.
• Escalates any complex or priority issues to their Lead or Manager on time
• Collaborates with the Lien Resolution Manager to document all lien resolution processes, including periodic updates.
• Effectively works as a member of the team, fosters teamwork, and volunteers to assist others, as appropriate.
• Participates in projects and assists the Lien Resolution Manager as needed.
• Regularly participates in meetings and is dependable as an internal and external resource on assigned liens and projects.
• Display professionalism, accountability, and initiative daily and is open to coaching and feedback.

Do you have experience in Spreadsheets?, Do you have a Bachelor’s degree?, * Bachelor’s Degree in a relevant field or equivalent work experience.

• 2 to 3 years relevant work experience or educational equivalent.
• Exceptional attention to detail and accuracy.
• Ability to consistently make independent and well-informed decisions.
• Positive and collaborative attitude.
• Ability to adapt to a constantly changing environment.
• Strong organizational skills.
• Strong interpersonal and client service skills.
• Problem solving and analytical ability.
• Ability to orchestrate large volumes of data while meeting critical deadlines.
• Must be proficient in MS Office applications, especially MS Excel.
• Exemplary leadership, analytical, and client service skills.

$21 an hour - Contract, Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance