IT Infrastructure Project Leader

Deliver a high level of direct IT infrastructure customer support while assisting project execution under the guidance of a Project Manager Promote excellent customer service, ensure effective response times, and provide expert insights into support issues Enforce quality of service guidelines and maintain overall customer satisfaction Travel to data centers or client sites for on-site technical work Support infrastructure projects in collaboration with Project Managers and external vendors Troubleshoot infrastructure issues with distributors and manufacturers Analyze incident trends and propose preventive solutions and process improvements Investigate suspected security events and vulnerabilities in coordination with PSOC and CSIRT teams

Strong analytical mindset and sound judgment Continuous focus on quality, efficiency, and service improvement Strong organizational skills and commitment to high-quality work Ability to handle difficult interpersonal situations related to support issues Ability to execute under management direction while collaborating with internal teams and users Excellent written and verbal communication skills in English, Design and implementation experience in:

• Cloud Solutions (AWS, Microsoft 365)
• Virtualization (vSphere, Hyper-V)
• Virtual Desktop
• Windows Server (Active Directory, Entra ID, Intune, Exchange)
• Unix Server (Redhat, SMTP server)
• Authentication Infrastructure (SSO, Entra ID, Okta)

Strong operation and troubleshooting skills in:

• Monitoring tools (AWS CloudWatch, SolarWinds)
• Active Directory, GPO
• Authentication and Access Privilege
• Security tools (SES, Defender, Cybereason, Deep Security)

Experience working with stakeholders on support-related issues Basic Japanese language skills (required for communication with Tokyo HQ)