American Animal Hospital Association - AAHA Accreditation Specialist

Are you passionate about helping veterinary practices along their journey towards excellence? The American Animal Hospital Association (AAHA) is seeking a dynamic and passionate Accreditation Specialist to join our Accreditation Team! This remote position supports veterinary hospitals in their journey toward AAHA accreditation through relationship building, critical thinking, and tailored implementation strategies.

Duties include but are not limited to:

Evaluation and Implementation Support

• Schedule and manage evaluation dates in coordination with territory Practice Consultants and team policy.
• Collaborate with territory Practice Consultants to provide strategies for meeting and maintaining AAHA Standards of Accreditation.
• Guide practices through the accreditation preparation process, ensuring they stay on track by answering questions, sharing resources, and providing tailored support.
• Administer and track progress in the self-evaluation tool, maintaining consistent and timely communication with practices.
• Offer actionable feedback and resources to assist practices in achieving accreditation, emphasizing ongoing growth and continuous improvement.

Relationship Building and Member Engagement

• Build trusting and inclusive relationships with AAHA-accredited members, prospective members, and association team members to support a unified commitment to excellence.
• Proactively assist in the recruitment and retention of accredited members through one-on-one relationship-building efforts.
• Promote the benefits of AAHA accreditation to prospective members and encourage their participation.
• Serve as an ambassador for AAHA and its mission by attending national, regional, and local meetings to connect with members and industry stakeholders.

Critical Thinking and Problem-Solving

• Leverage critical thinking skills to address challenges in evaluation support, implementation strategies, and member interactions.
• Apply these skills to communication and interactions to manage team policies and expectations to handle unexpected situations effectively.
• Contribute to the development and support of the AAHA Standards of Accreditation by participating in implementation strategy creation.
• Contribute to the development of departmental protocols, standard operating procedures (SOPs), and enhancements to AAHA’s Standards of Accreditation through collaborative efforts.
• Effectively and efficiently manage multiple platforms throughout the workday to support all efforts in supporting veterinary practices and team members.
• Effectively manage time and competing priorities in a dynamic work environment.

Operational Excellence and Team Collaboration

• Document all communication and interactions with members accurately, maintaining member data integrity in the association’s databases.
• Generate detailed reports, and review summary letters using AAHA’s technology platforms.
• Maintain a healthy territory that contributes to evaluation and recruitment operational goals.
• Operate in a consultative manner, offering implementation support and strategies with veterinary practices and professionals.
• Collaborate with other departments to meet member needs and contribute to a culture of member success across the association.
• Shadow Practice Consultants in the field for continued professional growth.
• Take on additional tasks as requested by management., * Work collaboratively with territory Practice Consultants to manage evaluation schedules, territory reports, and strategic plans to ensure territory success.
• Help to mitigate backlog by assisting the territory Practice Consultant with strategic scheduling while they maintain their evaluation performance expectations.
• Monitor recruitment efforts and track growth opportunities to increase market penetration.

1. Recruitment, Growth, and Awareness * Establish monthly goals for recruitment and industry awareness activities. * Contribute to territorial expansion through recruitment strategies and collaboration with the Membership Development team.

2. Communication Quality * Maintain a high standard of professionalism, frequency, and quality in all interactions with members and team members.

3. Professional Development and Critical Thinking * Engage in ongoing learning opportunities and demonstrate the application of critical thinking skills in all work scenarios.

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. Occasional travel is required for two annual team meetings, customer programs and conferences: can be greater than or equal to 20% of the time.

Why Join AAHA? At AAHA, we simplify the journey toward excellence for veterinary practices by fostering collaboration, integrity, and innovation. As an Accreditation Specialist, you’ll play a pivotal role in shaping the success of veterinary teams across North America.

Apply Today! Help veterinary teams thrive and make a lasting impact in the industry. We are committed to building an inclusive environment and providing reasonable accommodation to support all team members.

Do you have experience in Microsoft Outlook?, Do you have a Bachelor’s degree?, * AS/BS in veterinary technology or related field is required

• 3+ years’ experience as a veterinary technician or practice manager required; experience in an AAHA-accredited practice is highly desired
• CVT, LVT, RVT, RAHT or CVPM Required
• Ability to provide exceptional customer service and member experience.
• Strong verbal and written communication skills.
• Must be professionally conversant
• Ability to work well independently and within a team environment.
• Knowledge of MS Office (Word, Excel, Outlook); ability to learn new technology.
• Knowledge of AAHA Standards of Accreditation and/or work experience in an AAHA-accredited veterinary practice a plus., * Bachelor’s (Preferred)

Experience:

• veterinary industry : 3 years (Preferred)

License/Certification:

• CVT, LVT, RVT, or CVPM certification (Preferred)

$20 - $25 an hour - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Employee assistance program, * 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance