System Specialist I (Hardware Support)

The Hardware Support Specialist is responsible for maintaining, troubleshooting, and repairing computer hardware, peripherals, and network-related equipment to ensure optimal performance and reliability. This position will provide technical support to faculty, staff, and students, assisting with installations, upgrades, and hardware-related issues across all COM-FSM campuses., Reporting to the IT Director, responsibilities include but are not limited to:

• Hardware Maintenance & Support:
• Diagnose and repair desktop computers, laptops, printers, and other IT hardware.
• o Maintain and troubleshoot networking hardware such as switches, routers, and wireless access points.
• o Conduct preventive maintenance on IT equipment to minimize downtime.
• Installation & Configuration:
• Set up and configure new IT hardware, ensuring compatibility with existing systems.
• Install and upgrade system components, including memory, storage, and peripherals.
• Ensure proper cabling and connections for network devices.
• Technical Support & Troubleshooting:
• Respond to hardware-related support requests and resolve issues promptly.
• Provide assistance to end-users experiencing hardware malfunctions.
• Maintain detailed records of hardware issues and resolutions.
• Inventory & Asset Management:
• Track IT hardware assets and maintain inventory records.
• Assist in the procurement of new equipment and disposal of obsolete hardware.
• Security & Compliance:
• Ensure IT hardware security by implementing best practices for device protection.
• Work with IT staff to support data recovery efforts in case of hardware failure.
• Assist in compliance with institutional and industry IT policies.
• Collaboration & Training:
• Work closely with the IT team to support infrastructure projects.
• Provide training and guidance to users on best practices for hardware maintenance.
• Participate in departmental meetings and contribute to IT planning efforts., 1. A letter of interest addressing how the candidate’s professional qualification and experience match the minimum essential requirements of the position (not to exceed 3 pages); 2. COM-FSM application form (http://www.comfsm.fm/jobs/HRdocs/employment08.pdf ); 3. A current resume which includes a personal email address and cellular phone number; 4. Copies of college transcripts for all degrees earned; 5. A minimum of three professional reference letters under 6 months; and 6. Court report under 6 months old.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Minimum of 2 years of experience in IT hardware support, repair, and troubleshooting.
• Strong knowledge of computer hardware components, operating systems, and peripheral devices.
• Experience with network troubleshooting and hardware configurations.
• Familiarity with IT asset management and inventory tracking.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.

• Certifications such as CompTIA A+ or equivalent are a plus. Working Conditions:

• May require lifting and transporting IT equipment.
• Occasional travel to other COM-FSM campuses for hardware support.
• Work may include occasional evenings or weekends for system maintenance or upgrades.

The College of Micronesia-FSM is a learner-centered institution of higher education that is committed to the success of the Federated States of Micronesia by providing academic and career & technical educational programs characterized by continuous improvement and best practices.