IT Support Technician

As an IT Support Technician, you’ll be the frontline of technology support across our organization-providing Tier 1 support, troubleshooting technical issues, and ensuring smooth operations of our PCs, VOIP systems, mobile/desktop apps, printers, and more. You’ll support both business and clinical applications, offer user training, and help drive IT efficiency through innovation and responsive service.

Work Schedule & Location:

• Full-time, Monday - Friday, 8:00AM to 4:00PM

• Occasional after-hours/on-call support rotation

What You’ll Do:

• Provide Tier 1 helpdesk support via phone, email, and ticketing system

• Support PC setups, printer troubleshooting, and VOIP telecommunication systems

• Respond to user inquiries and resolve hardware/software issues

• Train end-users individually or in groups on software and hardware use

• Maintain and update software systems, databases, and reports

• Monitor system performance and complete routine maintenance tasks

• Support remote troubleshooting and escalate unresolved issues

• Assist in IT asset inventory and management

• Create and manage accounts in Active Directory and Microsoft 365

• Develop and maintain documentation and training materials

• Contribute to enterprise-wide projects and quality improvement efforts

• Create reports using Crystal Reports as needed

• Participate in on-call rotation and occasional off-hours work for system maintenance

• Other duties as assigned

• High school diploma or GED required

• Technical/vocational training in Information Technology or related field required

• Associate’s degree or higher in IT/Computer Science preferred

• Certifications (CompTIA, Cisco, Microsoft) or equivalent experience preferred

• 1-2 years of client-facing help desk/IT support experience

• Experience with Office 365, Active Directory, networking, and RMM tools a plus

• Strong troubleshooting skills and ability to explain tech solutions clearly to end users

• Excellent communication, time management, and organizational skills

• Problem-solving mindset with a passion for lifelong learning

• Valid NYS driver’s license and reliable transportation required

BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly expanding team!, We believe that when you bring your whole self to work, you thrive-both professionally and personally. We are committed to fostering a workplace that values diversity, promotes equity, and cultivates inclusion. At BHSN, everyone belongs.