Deskside Support Technician

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.

• Identifies, researches, and resolves technical problems.
• Responds to help desk tickets and escalations
• Required to meet the monthly metric standard for 150 tickets (200 Goal) closed a month
• Required to meet the monthly metric standard of 0 tickets breached SLA/OLA for incident requests
• Provide walk in support on-site to end users
• Assist with AV Support as necessary
• Provide Smart hands assistance to Level 3 support teams (Networking, AV, etc.)
• Assist with asset disposition
• Organize, track, and update Assets accordingly (Asset Management)
• 2nd POC for escalated/expedited requests
• Assisting with on-site projects for the client

Do you have experience in macOS?, Do you have a High school diploma or GED?, * 1-3 years help desk experience required

• 1-2 years AV Support preferred
• Advanced computer skills required
• Familiarity with devices within an enterprise environment
• Experience working with Windows OS versions 7-11 and Mac OS
• CompTIA A+ preferred
• Demonstrates excellent verbal communication and writing skills.
• Demonstrates good customer service skills and motivation.
• Must be responsible and dependable.
• Must have reliable transportation.
• Demonstrates experience using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications.
• Ability to work well with various people from staff to high-level administrators., While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors., * Desktop support: 2 years (Required)

Language:

• English (Required)

License/Certification:

• CompTIA A+ (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance, Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.

Job Types: Full-time, Permanent

Pay: $28.00 - $32.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance