Applications Technician

The Applications Specialist is a staff position that is primarily concerned with planning, installing and troubleshooting core updates. In addition, the Applications Specialist acts as initial contact for end-users. This role also plans, installs, and troubleshoots core updates. Responsibilities: Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Under general supervision, review, plan and install and troubleshoot core vendor updates in a call center environment.
• Troubleshoot complex client and server software environments while utilizing a high degree of attention to detail and precision.
• Answering the help desk phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate.
• Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as
• Follow defined procedures and policies to resolve recurring issues.
• Escalate or involve senior technicians on more sensitive or complex end-user
• Perform related work as

Do you have experience in Operating systems?, Do you have a Associate’s degree?, * Attention to Detail

• Problem Solving/Analysis.
• Communication
• Team
• Work Independently.
• Time

Supervisory Responsibility

This position has no supervisory responsibility., Required Education and Experience

• Basic to intermediate understanding of troubleshooting methodology
• Basic understanding of desktop operating systems, various software applications, and PC/Server/Network hardware.
• Basic understanding of principles and theories of network systems and
• Basic understanding of Internet technologies and
• Basic understanding of electrical safety
• At least one year of technical work experience or equivalent

Preferred Education and Experience

• Associate’s (or higher) degree in computer science-related field.
• One or more years of technical work experience.
• One or more relevant technical certifications (e.g., A+, Network+ and Security+).

This is a full-time position. Hours of work and days are typically Sunday through Friday in one of the following timeslots: 6:00 a.m. to 3:00 p.m., 8:00 a.m. to 5:00 p.m.,3:00 p.m. to Midnight, or 7:00 p.m. to 3 a.m. Occasional deviations from these timeslots might be necessary depending on client or company needs. Frequent evening and weekend work may be required as job duties demand.