Desktop Support Specialist

Mphasis

San Antonio, TX, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$45,760.0 - $47,840.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Antivirus Softwares Apple Mac Systems Backup Devices Virtual Private Networks (VPN) Network Troubleshooting Office Automation Remote Access Technology Peripherals Information Technology Laptops User Accounts

Job description

Provide technical support for desktops, laptops, printers, and mobile devices
Troubleshoot hardware, software, and network issues
Install, configure, and maintain computer systems and applications
Manage user accounts (password resets, permissions, onboarding/offboarding)
Assist with email, VPN, and remote access support
Document technical issues and resolutions
Support system updates, backups, and security protocols
Coordinate with third-party vendors when necessary
Maintain IT inventory and equipment tracking

Requirements

Do you have experience in macOS?, * Good speaking and written language skills

Proven work experience 5 + years as a Desktop Support Engineer or Technical Support Specialist or similar role
Hands-on experience with Windows & Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of networking, endpoint security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Exceptional Customer Service skills.
Keen attention to detail.
Able to prioritize and perform Service Desk tasks
Ability to work various shifts
Manage Client Audit Requirements and provide evidence on a timely manner
Must have a working understanding of the ITIL framework.
Energetic, responsible, self-motivated, and able to work in a Team environment under minimal supervision.
Customer-oriented attitude
Degree / diploma in Computer Science (preferred)
Able to travel to different offices within/outside the country (if required)
MCSA/MCSE/CCNA would be an added advantage

About the company

Mphasis is a leading applied technology services company that leverages next-generation digital solutions to help enterprises transform and stay ahead in a rapidly evolving marketplace. With a focus on customer-centric innovation, Mphasis integrates cloud, cognitive, and digital technologies to deliver hyper-personalized experiences and drive business success globally.