Technology Support Specialist

The Technology Support Specialist will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals., * Provides technical support and guidance to resolve users’ computer hardware and software problems.

• Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
• Applies knowledge of computer software and hardware to assist users in resolving problems.
• Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
• Coordinates service or replacement of defective products from vendors and manufacturers.
• Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
• Drafts or revises user training manuals and procedures.
• Maintains logs of support services provided in the ticketing system or other appropriate database.
• Develops training materials and/or provides onsite training as requested.
• Works within a team to ensure the security and privacy of networks and computer systems.
• Manage user accounts, access control, and device setup across the organization.
• Manages technology inventory.
• Performs other related duties as assigned.

Do you have experience in macOS?, Do you have a Bachelor’s degree?, * Help desk or relevant customer service experience

• Experience working in LAN/WAN environments
• Office 365 and Azure Active Directory administration
• Knowledge of Microsoft Licensing programs
• SharePoint management and administration
• Microsoft Windows Server 2012 and above
• Proficiency with Windows, macOS, and iOS operating systems
• Fundamental understanding of DNS, DHCP, and TCP/IP networking concepts
• VMware or Hyper-V virtualization technologies
• Knowledge of backup technologies and strategies
• Awareness of security practices, policies, and compliance standards
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Ability to explain technical problems to nontechnical employees., * Two years of experience or Associate’s degree required; a Bachelor’s degree in Computer Science, Business Administration, or related field preferred.
• Recommended Certificates: CompTIA A+, Network+, Server+, CCNA, CCNA Security and Microsoft Partner certificate or One (1) year of work experience with Programs.

Physical Requirements: While performing the job duties and responsibilities of this position, an employee is regularly required to work indoors and outdoors setting; a combination of sedentary work and some physical activity; include the ability to move around, reach, bend, pull, and lift moderate weights up to 40 pounds. Specific tasks might require fine motor skills, visual acuity for reading technical documents and working with small components, and the ability to work in confined spaces and at heights.

Pulled from the full job description

• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance
• Life insurance