Information Technologist I - Information Management Officer (IMO) [Multiple Openings]

The IMO provides client administration for MS desktop and laptop systems. Specific duties and responsibilities include, but are not limited to:

• Provide network registration of client equipment into current installation software/asset management application.
• Establish, maintain, delete, & troubleshoot MS Intune accounts/client systems.
• Troubleshoot & resolve user/client standard application/configuration problems via telephone assistance call, remote control, & at user locations.
• Maintain local standard operating system & local/standard client application software to current configuration, service pack, patch, security fix, & virus definition standards.
• Perform troubleshooting to resolve desktop baseline application & e-mail problems.
• Coordinate standard system image configuration changes with Network Enterprise Center (NEC).
• Provide guidance to desktop services technicians, assigned users, & peers.
• Install, configure, & maintain desktop applications.
• Configure standard Army application systems.
• Install, configure, & maintain desktop COTS/GOTS authorized client applications.
• Perform commercial hardware repair on computer systems.
• Assist System Administrators with testing local client applications & security patches.
• Create/update documentation for conventional technical processes (e.g., continuity books).
• Assist System Administrators with installing/testing system software or network hardware configurations; coordinate documentation of all client hardware/software changes, to include generating and modifying procedures for SOPs/User Guides.
• Use Enterprise Service Desk system to create, modify, update, & resolve new or assigned customer support request incidents.
• Assist in preparation of technical documentation & configuration change requests.
• Clearly/concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as technical representative, to technical & non-technical users at all levels.
• Provide daily on-site operational & sustainment Tier 1 initial support for installed classroom AV equipment (hardware, software, & ancillary/associated items of equipment, to include networking and MS Teams video conferencing).

Do you have experience in WAN?, Do you have a Associate’s degree?, Education/Certifications: Associate’s degree in information systems/computer science (or technically related degree) OR 3+ years’ related field experience in desktop support/network administration; requires Security+ and CE MD-101 certification (or equivalent)

Years of Experience: 2+ years’ experience client support in MS Windows-based environment; may substitute 3+ years’ additional experience in desktop support/network administration for advanced degree

Clearance Level & Investigation: Secret / T3

IT Level (AR 25-2): IT Level II

IA Cert Level (DoD 8570.01): IAT Level II

Computing Environment Certifications: Security+ & Computing Environment MD-101 Certification, * Requires either associate’s degree in information systems/computer science (or technically related degree) OR 3+ years’ related field experience in desktop support/network administration.

• Must acquire & maintain Secret Clearance.
• Must possess & maintain active Security+ and Computing Environment (CE) MD-101 certification or equivalent for elevated network privileges.
• Must obtain appropriate CE training for supported operating system(s) and/or security-related tools/devices & maintain training throughout contract.
• Requires 2+ years’ experience client support in MS Windows-based environment; must maintain CE training for migrations to newer releases.
• Requires experience providing client support for users on MS Windows network operating systems in MS Intune environment using applications in MS 365 (i.e., Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage, & Access).
• Must possess strong base of experience in troubleshooting & resolving desktop-related issues/user problems.
• Must be knowledgeable in PC imaging, connectivity, remote printer setup, & troubleshooting automated e-mail systems.
• Requires ability to quickly & accurately diagnose/resolve problems with computer hardware/software from remote location.
• Must have experience implementing systems security measures (e.g., managing & issuing passwords, establishing user/group accounts, recommending & developing file permission attributes).
• Requires ability to clearly & concisely communicate technical information to non-technical users at all organizational levels.
• Must have good understanding & experience with general connectivity issues in LAN/WAN/Internet environments.
• Must have effective written, verbal, & interpersonal communication skills.
• Requires advanced understanding of Transmission Control Protocol (TCP)/Internet Protocol (IP)., Education-Certifications: Associate’s Degree OR Relevant Experience Security+ CE MD-101 certification (or equivalent), Years of Experience: 2+ years (client support) Source Selection: USAFCoE