Network Services Engineer - Remote

• Support the LHC agency migration initiative, including re-IP activities from LHC IP ranges to IP addresses across approximately 530 LHC agencies.
• Provide operational support, monitoring, troubleshooting, and maintenance for enterprise LAN/WAN infrastructure with a primary focus on Cisco Meraki networking technologies.
• Diagnose and resolve network connectivity, performance, and telecommunications issues escalated from first-level support teams.
• Install, configure, maintain, patch, and support network and telecommunications equipment while ensuring compliance with security and operational standards.
• Monitor network availability, uptime, and overall infrastructure health across distributed enterprise environments.
• Collaborate with network engineers, project teams, and business stakeholders to support network implementations, upgrades, and migrations.
• Deliver technical guidance and support to end users and IT teams, assisting with troubleshooting and network-related issue resolution.
• Document network configurations, procedures, and operational activities in accordance with organizational standards.
• AI Utilization Expectations

The contractor will operate as an AI User and is expected to:

• Demonstrate proficiency with enterprise-approved AI tools.
• Maintain approximately 90% weekly usage of approved platforms such as GitHub Copilot, Microsoft 365 Copilot, and other sanctioned GenAI solutions.
• Leverage AI to improve productivity in troubleshooting, documentation, analysis, automation, and decision-making activities.
• Continuously develop skills and stay current with evolving AI capabilities and best practices.

Responsibilities

• Support, monitor, test, and troubleshoot LAN/WAN and telecom infrastructure
• Monitor network uptime and resolve connectivity issues escalated from Level 1 support
• Install, maintain, patch, and secure network and telecom equipment
• Perform routine network maintenance and recommend/schedule repairs
• Support and train users and IT staff on network/telecom troubleshooting
• Collaborate with engineers and managers on complex network tasks

• LAN/WAN Networking
• Network Troubleshooting
• TCP/IP
• Network Hardware & Telecom Equipment
• Network Monitoring
• Experience working in an ITIL environment
• Hands-on experience supporting, monitoring, and troubleshooting enterprise LAN/WAN and telecommunications environments. Strong understanding of TCP/IP networking, network hardware, and connectivity issue resolution, including escalation handling and system uptime monitoring.
• Demonstrate proficiency with enterprise-approved AI tools.
• Maintain approximately 90% weekly usage of approved platforms such as GitHub Copilot, Microsoft 365 Copilot, and other sanctioned GenAI solutions.
• Leverage AI to improve productivity in troubleshooting, documentation, analysis, automation, and decision-making activities.
• Continuously develop skills and stay current with evolving AI capabilities and best practices.

Nice to have

• Experience with healthcare or large enterprise network environments, exposure to network security practices, and ability to train or guide users and junior IT staff.
• Familiarity with network integration projects is a plus.