Microsoft Dynamics CRM Technical Lead

We are seeking a Senior Dynamics 365/ Power Platform Developer to design, build, and modernize our internal Microsoft Dynamics CRM solution. This role requires deep hands-on expertise across Dynamics 365 CRM (Sales and Marketing / Customer Insights), the Power Platform, and Azure-based integrations. The ideal candidate combines strong engineering fundamentals with solution architecture capabilities, including drafting architecture diagrams, topology charts, and conducting impact analysis based on functional and technical requirements. This is a senior, internal-facing role requiring technical leadership, high-quality delivery, and the ability to translate business needs into scalable, secure Microsoft cloud solutions.

• Design, develop, and maintain Dynamics 365 Customer Engagement solutions, including Sales and Marketing (Customer Insights) modules.
• Build enterprise-grade Power Platform solutions using:
• Model-Driven Apps
• Power Apps Component Framework (PCF) controls
• Power Automate cloud and desktop flows
• Develop backend services and integrations using:
• C# (.NET) plugins, custom workflow activities, and Azure Functions
• Azure Logic Apps for orchestration and enterprise integration patterns
• REST/SOAP APIs and external system integrations
• Implement secure, scalable Azure and external integrations, including authentication, data transformation, and monitoring.
• Produce end-to-end solution architecture covering Dynamics 365, Power Platform, Azure, and external systems.
• Own and manage end-to-end deployment processes for Dynamics CRM solutions using Azure DevOps pipelines, including build automation, environment promotion, release governance, and CI/CD best practices to ensure reliable and scalable delivery across environments.
• Author and review technical architecture diagrams, solution topologies, and integration patterns aligned with Microsoft best practices.
• Perform impact analysis and effort estimation for new features, enhancements, and production support requests.
• Participate in full lifecycle implementations including requirements analysis, design, build, testing, deployment, and post-go-live support.
• Evaluate technical tradeoffs and document non-functional impacts (security, performance, scalability, maintainability).
• Ensure designs align with SaaS / PaaS best practices and Microsoft reference architectures.
• Monitor, troubleshoot, and resolve batch jobs, integrations, plugins, and async operations within Dynamics 365 environments.
• Collaborate with architects, IT, and internal stakeholders to deliver functionality using an agile methodology.
• Guide developers through SDLC process including code reviews, mentoring, and technical direction.
• Prepare and deliver technical walkthroughs and solution overviews to technical and executive stakeholders.
• Stays current with technology advances and industry best practices to ensure Guidehouse solutions remain modern and relevant.

Do you have experience in UX implementation?, * Minimum SIX (6) years hands-on experience as a lead focused on Dynamics 365 Customer Engagement, specifically Sales and Customer Insights.

• Dynamics 365 CRM (Sales and Marketing/Customer Insights)
• Power Apps (Model-Driven)
• Power Automate (cloud flows, approvals, integrations)
• PCF Controls
• Power FX
• Dataverse data modeling, security roles, business rules, and solution packaging
• Experience working with complex security frameworks with Dataverse.
• Experience designing and implementing Microsoft provided and custom agents in support of Dynamics 365 applications.
• Experience with responsive UX design aligned and Microsoft Fluent UI standards.
• Experience with client-side customizations including:
• JavaScript and TypeScript for Dynamics client-side customization
• HTML / CSS for custom UI components and portal extensions
• Strong working knowledge of relational databases and enterprise integration patterns.
• Experience with Backend, Data & Integration
• C# (.NET / .NET Core) development for plugins, custom workflow activities, and Azure services
• Azure Function Apps and Azure Logic Apps
• REST APIs, web services, and external system integrations
• SQL, FetchXML, querying and performance optimization
• Integration monitoring, error handling, and retry patterns
• Experience leading and mentoring junior developers and code reviewing work.
• Proven experience delivering full lifecycle Dynamics 365 implementations with managed solutions.
• Experience working within SDLC methodologies, including requirements, design, development, testing, and deployment.
• Experience collaborating with business stakeholders and technical teams.
• Excellent communication and collaboration skills.
• Ability to work in a hybrid delivery environment.
• US Citizenship required.

What Would Be Nice to Have:

• Bachelor’s Degree (or US equivalent) in Computer Science, Engineering, Business, or a related field.
• Experience with integration and transformations using Power Platform Data Flows and Azure Data Factories.
• Experience with Azure Pipelines or GitHub Actions.
• Familiarity with Power BI reporting and Power Query transformations.
• Experience working with GIT.
• Background with a large consulting firm or Microsoft partner ecosystem.
• Experience with custom Power Platform solutions outside of Dynamics 365.
• Experience building, curating, and maintaining Azure DevOps boards for sprint planning and management.
• Prior exposure to Microsoft Government Cloud environments
• Ability to work effectively in a team environment.
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.
• Desire to learn, grow, and seek increased responsibility.
• Ability to self-direct, prioritize, and manage multiple tasks and demands.

Pulled from the full job description

• Referral program
• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• Vision insurance
• Health savings account, The annual salary range for this position is $102,000.00-$170,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.