Staff Business Intelligence Engineer

In this role, you’ll:

• Own and evolve Twilio’s suite of business intelligence tools, driving governance, performance, and long-term roadmap decisions
• Design and build scalable, reusable dashboards and reports that surface actionable insights for stakeholders across legal, billing operations, and other mission critical business functions
• Architect and deploy agentic AI solutions that enable natural language querying, automated insight generation, and self-service analytics for non-technical business partners
• Collaborate with data engineers, business partners, and AI/ML engineers to translate complex analytical requirements into reliable, well-documented data products
• Establish and champion BI best practices, including semantic layer design, metric definitions, data access governance, and documentation standards
• Partner with business leaders to identify opportunities where better data visibility can drive meaningful outcomes, and prioritize accordingly, * This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Do you have experience in Schema design?, * 7+ years of experience in business intelligence, data analytics, or a related field, with at least 2 years in a staff or senior individual contributor role

• Proven experience managing and administering enterprise BI platforms (Tableau, Looker, Superset, or similar)
• Strong SQL skills and experience with data modeling in a modern data warehouse (e.g., Snowflake, Athena, etc.)
• Track record of delivering self-service analytics capabilities that reduced dependency on centralized data teams
• Experience working directly with business stakeholders to define requirements and translate them into scalable data products

Desired:

• Experience with dbt or similar semantic/transformation layers
• Familiarity with Python for analytics automation or data pipeline work
• Experience with LLMs, AI agents, or other AI technologies applied to analytics use cases
• Familiarity with data governance frameworks and access control best practices

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.