Client Solutions Manager

We’re OpinionRoute. We empower researchers to deliver accurate survey insights using the industry’s only true survey workflow operating system, supported by best-in-class managed services.

We believe that marketing research can be made easier through the harmonization of people, technology, and process - and increasingly, that means embracing AI as a core part of how we work. This requires a commitment to creativity and thinking outside the box to improve the research data collection process. We constantly challenge ourselves, creating opportunities for every team member to grow, while never losing sight of the importance of teamwork, passion, and creating value for clients.

The Client Solutions Manager plays a key part in meeting client needs through a first-class service approach in the project execution cycles. The role itself will be a platform for career development and growth. The career path will grow around your unique skills and talents. You will be engaged deeply as an employee to learn the industry and business - including how we’re leveraging AI tools to work smarter and deliver better outcomes for our clients. We like to invest in our people.

This is a hybrid position which offers flexibility to work both in-office at our downtown Cleveland headquarters and remote. Open to candidates in other cities.

What You Will Do

• Coordinate with internal and external resources to manage full-service research studies
• Manage accounts and proposals
• Develop project timelines
• Manage internal resources and external vendors to complete projects on time and within budget
• Review questionnaires
• Escalate and resolve any project challenges using cross-functional channels with Sales, Fieldwork Ops, Development Operations, Programming, and management
• Test online survey programs
• Review data for quality assurance purposes
• Manage project budgets and timing
• Maintain status and progress updates for fieldwork
• Ensure that data is collected to the client’s specifications
• Leverage AI-powered tools and workflows to improve efficiency, surface insights faster, and deliver a higher quality client experience

You’ll Thrive In This Role If You’re

• Ambitious. Seeking to launch or continue your early-stage career in a place where you’ll be valued, listened to, and challenged.
• Analytical. You aren’t afraid to bury your nose in a spreadsheet - or a prompt - to find an a-ha moment on a project.
• Quality-Focused. You believe that your work ethic is apparent through your attention to detail.
• Service-oriented. You find genuine fulfillment from helping others either in life or a professional setting.
• Engaging. You have a dynamic personality that thinks long-term as you search for a great fit.
• Data-Driven. You substantiate your thoughts, theories, and recommendations with data.
• AI-Curious. You’re excited about how artificial intelligence is reshaping the way we work and are eager to explore and adopt new tools that make you and your team more effective.

• A Bachelor’s degree or higher in Math, Analytics, Research, Marketing, Engineering, Business, Communication, or other relevant fields
• 3+years of full-service project management experience in online quantitative market research
• Effective multi-tasking abilities
• Excellent oral and written communication
• Intellectual curiosity and a desire to learn - especially as it relates to emerging technologies and AI
• Good time management skills
• Mathematically inclined; experience with data analysis and data software preferred
• Familiarity with AI tools is a plus
• A positive and energetic team player who enjoys helping others

Why You Might Be Excited About Joining Us

• We’re values-driven. We care deeply about the service we provide and client satisfaction.
• We’re analytical and thoughtful. Our extra focus and attention to detail stand out.
• We’re experts. In a rapidly evolving field, we maintain this edge by hiring talented, accomplished professionals and offering client education and engagement.
• We’re AI-forward. We actively invest in and adopt AI tools and technologies to keep our team ahead of the curve - and we want people who are excited to grow alongside that.
• We’re culture-driven. We want to add talent that blends high performance with extra personality and empathy for those around you.
• We’re a young company! The excitement of a startup/scaleup, but carrying the wisdom of many more years than that.

More About OpinionRoute: OpinionRoute is creating innovative solutions for Market Research firms who seek to work smarter, deliver higher quality, and treat their talent better.