Desktop Support Technician

• Answering help desk phones and assisting with trouble calls
• Accurately updating service requests/ticketing system using help desk software
• Diagnosing and resolving software and hardware incidents, including operating systems, a wide range of industry software and banking software
• Installation and maintenance of approved hardware and peripherals
• Software installations and updates in a timely manner
• Telephone system troubleshooting (land line and mobile phones)
• Network cabling if needed, hanging network trays, some use of power tools if needed
• Installation of security cameras and ongoing maintenance if needed
• Backup to the other Technology Department positions if needed
• Continuing education related to the technology department
• Perform other functions or services as assigned

Do you have experience in Ticketing system technical support?, * Problem-solving skills

• Knowledgeable about technology systems with 1- or 2-years’ work experience
• Proficient in Microsoft Office Suite
• Certified in Comptia A+ or Network + or equivalent experience a plus
• Microsoft Certified Professional (MCP) or equivalent experience a plus
• Ability to work independently, as well as, collaboratively within a team environment., + Ability to communicate in writing and verbally., + Ability to work in a confined area in some situations.
• Ability to sit at a computer terminal for an extended period of time.
• Standard office lighting.
• Travel required to bank branches up to 100 miles. Vehicle provided for travel.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Pulled from the full job description

• Paid training
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account

• Dental insurance, Health Insurance with an HSA and employer match. Vision, Dental, Short-Term Disability and Voluntary Life. Group Life Benefit. 401K with employer match. Generous Paid Time Off. Training opportunities to advance your knowledge and skills., + Specific vision abilities required by this job include close vision requirements due to computer work.

• Moderate to heavy lifting or moving over 30 lbs.
• Climbing, using a ladder as appropriate for the position
• Regular, predictable attendance is required.