Field Computer Support Specialist

Under the direction of the Supervisor, Field Customer Support, responsible for providing remote support to U-Haul Marketing Company Support Specialists and/or end users of computer based systems which comprise the U-Haul Wide Area Network (WAN). Support includes analysis of all elements of the WAN such a software, power, computer equipment, modems and printers.

• Troubleshoot, as necessary, in order to provide user with prompt and proper corrective action toward achieving problem resolution. Arrange for any necessary corrective action or escalate problems to higher priority as required to resolve.
• Respond to calls from U-Haul field entities with regard to questions and/or problems concerning computer based systems. Determine nature of call by identifying location type and symptoms provided by caller.
• Responsible for various special duties as assigned as well as basic functions of telephone support.
• Monitor, critique and offer aid and suggestions to the Marketing Company Computer Support Specialists in order to be pro-active. Assist in spreading knowledge of all areas of the U-Haul WAN and ensure proper functionality
• Keep Supervisor informed of work volume changes, any problems and status or projects.
• Maintain just-in-time production methods, along with total quality control at the source of the work being performed.

• Digital dexterity, hearing, lifting (min. 5lbs. assisted or unassisted), seeing talking.
• Use of a telephone, Personal Computer (PC - 80% daily), modem and printer. Some travel may be required occasionally to field locations.
• Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment, and to use independent judgement to accomplish results.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. “Sam” Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.