Remote German Speaking Technical Customer Support Specialist

As the German Speaking Technical Customer Service Specialist, you will provide customer support and technical support to German and English speaking global business clients using their innovative communication platform and hardware.

As part of their global Customer Support Team, you will help customers resolve technical issues, communicating clearly throughout the support process, and ensuring a smooth and consistent experience across the full product suite.

Typical job responsibilities will include:

• Respond to customer calls and emails to diagnose and resolve issues
• Manage and resolve support tickets efficiently
• Support hardware updates via testing and software communication deployment
• Coordinate and track hardware repairs and ensure correct tablet configuration
• Triage bugs and manage their progress through the bug tracking system
• Collaborate with internal teams on service desk-related matters
• Provide data entry and configuration support across departments
• Occasionally travel to the office or customer sites for equipment or training

Fluent German & English Required, * Fluent in German and English (spoken & written)

• Previous Technical Support or technical Customer Service experience - all sectors condidered
• Technical software knowledge is an advantage but not essential
• Strong communication and problem-solving skills
• Willingness to work on rotating shifts and on-call support

£30,000 - £32,000 . Hybrid working model. Sometimes based in the Farnborough office but mostly remote!

Working Hours This is a shift-based role covering a 24/7 global support model:

Mon-Fri: 05:00-13:30 / 08:00-16:30 / 13:00-21:30 / 21:00-05:30 1 weekend in every 6 (Fri 21:30 - Sun 21:00)

Our client is a fast-growing tech company at the forefront of innovation in global communication and business technology services.