Branch Specialist Technical Support

The individual selected for this role will be expected to work at Store #721112, located at: 1975 Oakcrest Ave, Roseville 55113 and other locations within Roseville, Maples and Maple Grove.

This is a Full-Time job

Starting Pay: $20.25/hr or based on relevant experience.

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch coordinators are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general pub

Ensure high levels of customer satisfaction through excellent sales service

Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Build productive trust relationships with wholesale customers

Process sales transactions accurately and consistent with policies and procedures

Follow and achieve sales goals on a monthly, quarterly, and yearly basis

Maintain precise work order files and formulas

Pull appropriate products from the sales floor or warehouse

Tint and mix products, as needed, to customer specifications

Stock shelves and set up displays

Clean store equipment

Load/unload delivery trucks

Assist in making deliveries, as needed

Maintain in-stock and presentable condition assigned areas

Remain knowledgeable on products offered and discuss available options

Comply with inventory control procedures

Suggest ways to improve sales

Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future

• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

• Must have at least one (1) year experience working in a delivery, retail, or customer service position

• Must have previous work experience selling paint and paint related products

• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal

• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position, High School Diploma or Equivalent