Remote Infrastructure Engineer

Red Rhino Solutions

London, UK

2 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£42,000.0

Working hours

Regular working hours

Job source

find.jobs

Tech stack

Active Directory Amazon Web Services Microsoft Azure Cloud Computing Vmware

Job description

This is a key role for the Infrastructure Engineer within the UK Technical function covering Cloud & Server infrastructure and systems.

Project Delivery

Working alongside the delivery team you’ll be primarily assigned to the delivery of customer projects, this will anything from a 50 users O365 migration through to a domain rationalisation exercise with cloud migration. Typical duties will include creation of cloud / server solutions (physical and virtual / cloud) designs based upon client requirements. Active Directory designs and migration. Creation of implementation and test plans for delivery. Implementation of network solutions with post implementation support. Handover of project delivery to Service Desk and, where required, training of Service Desk Analysts.

Service Desk

Act as 3rd Line escalation point for Service Desk incident tickets. Investigation and resolution of allocated Incident Tickets and Event Notifications with agreed client Incident Categorisations with associated Service Level Agreements.

Be an escalation point for service desk tickets for 3rd line escalations.
Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalation
Ownership an input to solution designs at all levels (High Level, Low Level and Technical)
Creation of test plans to ensure required quality of implementations
Creation of deployment plans to meet customer requirements and provide relevant levels of risk management
Implementation of agreed and approved solutions to agreed quality standard within specified timelines
Creation and maintenance of all required Documentation and knowledge base articles
Providing senior technical input, to internal and customer meeting

Requirements

You will be motivated, customer centric and a strong communicator at all levels.
It is important that you are qualified in server or a cloud-based qualification.
Desirable to have MCSP or equivalent experience but not essential
A bonus would be any experience in CCNA or Network, VMware, VCP or any cloud fundamentals like Azure/AWS or Google, but these are not essential.