Remote IT support MSP / Luxury Brands

Are you an IT Support Engineer from an MSP background looking to join a fast-growing, award-winning support company that works with luxury brands?

Do you want to join a tight-knit company which offers comprehensive software training above the fundamentals, a good team culture and has tangible goals and incentives?

On offer is the chance to join a business that has gone from strength to strength in the last decade and are now working with blue chip companies and some of the most recognisable names in fashion and offers un-paralleled progression

In this role you will be going through support tickets, ensuring SLA’s are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport with offers a fresh approach to every day.

The ideal candidate has experience in MSP environment and an technical support background.

The job:

• Trouble Shooting
• Managing multiple IT Support Tickets
• Ensuring SLAs are met
• Learn from industry experts to upskill yourself

• MSP Background
• Good communicator
• Commutable to Loughton, Keywords: IT, Excel, Microsoft, ConnectWise, Azure, Support tickets, Customer service, High profile clients, Retail & IT, Hardware, Risk mitigation

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