Remote 1st / 2nd Line IT Support Engineer - German Speaking

• Providing 1st and 2nd line support to German-speaking users - via phone, email, and remote tools
• Troubleshooting hardware, software, network, and Microsoft 365 issues
• Logging and managing tickets through to resolution
• Escalating more complex issues to senior engineers when needed
• Keeping users informed and ensuring a high level of customer service throughout
• Working closely with internal UK-based teams to maintain smooth service delivery

• Fluency in spoken and written German: native or business-level essential
• Experience in a 1st or 2nd line IT support role (MSP experience a bonus)
• Strong knowledge of Windows OS, Microsoft 365, networking support and general IT troubleshooting
• A calm, confident communicator who is able to support users with empathy and clarity
• Someone who’s proactive, reliable, and comfortable working independently from home

This is a unique opportunity to combine your tech support skills with your language fluency, all while working fully remotely in a supportive team.

You’re the go-to person when something breaks, and you’re fluent in more than just IT.

You speak fluent German and know how to deliver brilliant tech support in a way that makes sense to users, no jargon, no confusion, just clear solutions. Whether it’s a password reset or a tricky software fault, you know how to get things sorted.

This is your chance to join a growing IT Service Provider, providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking, so you’ll need to be fully fluent, either native or business-level German.

What’s in it for you?

• Salary: £25,000 - £35,000
• Location: Fully remote - work from anywhere in the UK.
• Language Skills: Use your German every day while building your IT career
• Variety: A mix of 1st and 2nd line support across hardware, software, Microsoft 365, and more
• Culture: Join a friendly, collaborative MSP with a solid reputation and loyal client base
• Stability: Support a long-term customer with consistent demand and ongoing projects