Help Desk Technician Tier 2 / Onsite / Tempe

We are looking for a Level 2 Help Desk Technician to join a growing onsite team in Tempe, AZ. This is a full time role supporting a mixed Windows and M365 environment where you’ll own escalations, manage user access, troubleshoot technical issues, and ensure daily operations run smoothy. You’ll work across desktop, identity, and networking tasks while collaborating closely with senior technical staff. This position is perfect for a technician who’s ready to move beyond basic ticket triage and take on more autonomy. You’ll have direct ownership of escalated issues, opportunities to mentor junior staff, and exposure to Intune, Azure AD, networking, and light automation, giving you a pathway toward Systems Administration. The environment values efficiency, communication, and problem solving, creatin strong long term growth potential., Tech Breakdown

• 40% Windows 10/11 support
• 25% M365 / Azure AD user management
• 15% Intune endpoint configuration & device compliance
• 10% Networking fundamentals
• 5% Ticketing systems, documentation, SOP updates
• 5% White glove and leadership support

Daily Responsibilities

• 100% Hands On

• 3-5+ years of IT support experience
• Strong Windows, M365, Azure AD, and Intune skills
• Foundational networking concepts
• Strong communication and customer service mindset

Desired Skills & Experience

• Experience mentoring Tier 1/help desk analysts
• Experience with ticketing workflow improvement or SOP documentation
• Exposure to scripting (powershell preferred)
• Experience supporting executives / white glove support