Salesforce Platform Administrator

The Salesforce Platform Administrator significantly contributes to maximizing efficiency and leveraging the full capabilities of the system to meet diverse user group needs. This role involves collaborating closely with functional leaders, organizational units, and subject matter experts to identify, enhance, and deploy business processes. The Salesforce Administrator assumes responsibility for the operational execution, configuration, support, maintenance, and continuous enhancement of the platform.

What You’ll Do: Leads user support initiatives, problem reporting and resolution, process and business rule management, and documentation for existing and new business systems.

• Collaborates with IT on resource capacity, system maintenance issues, and divisional project implementations.
• Establishes a strategic vision for the business systems technology platform.
• Researches trends in business technology innovations and makes recommendations on future directions and technical vision.
• Develops and nurtures effective working relationships with internal business partners to stay abreast of activities, business technology techniques, products, services, and trends.
• Designs the overall enhancement strategy for the business technology platform by evaluating and implementing functionality to meet and exceed end-user requirements.
• Implements cost-effective and sustainable solutions.
• Actively manages enhancement activities, providing guidance and leadership to business owners and liaising with business technology platform resources throughout the enhancement process.
• Demonstrates comprehensive understanding of the application’s capabilities and potential benefits for each business unit.
• Proactively manages version releases and maintains current knowledge of the business technology platform by engaging with internal resources.
• Communicates with end-users through video, email, group sessions, or one-on-one interactions to address specific requests, resolve system issues, or provide insights into system functionality.
• Educates business owners on the platform’s advantages and its potential to address business needs or enhance processes.
• Facilitates and takes ownership of technical design documents for complex integrations; actively participates in product configuration and customization.
• Partners with Business Owners, Transformation Management Officers, and IT to deliver progress updates to senior leadership.
• Completes miscellaneous tasks and projects as assigned.

• 2-4 years of Salesforce administration experience.
• In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through the use of custom code (Apex, s-controls) and/or integration with external systems.
• Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality.
• Previous re-engineering experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions.
• Detail oriented and self-starter with strong written and interpersonal skills. Ability to work independently, as well as part of a team.
• Proven ability to utilize Salesforce.com as a sales analysis tool.
• Great communication skills with enthusiastic personality.
• Computer literate and proficient in standard office applications Word, Excel and Outlook.
• Strong problem solving skills, data and software applications.

Education

• Bachelor’s Degree in Computer Science, Computer Engineering or related field.
• An equivalent combination of education and relevant professional experience may be considered in lieu of a degree.