Flight Data Analyst

As a Flight Data Analyst within the Flight Data Services product line, you will support global aircraft operators by analyzing flight data and delivering insights that enhance safety and operational performance. You will serve as a key point of contact for customers, applying knowledge of aircraft systems and flight operations to interpret data, identify trends, and provide actionable recommendations.

This role combines technical analysis, customer engagement, and operational support, requiring strong communication skills and a safety-first mindset. You will work closely with customers and internal teams to maintain and optimize Flight Data Monitoring (FDM) programs while ensuring timely and accurate delivery of insights.

Key Responsibilities

• Serve as primary point of contact for assigned customers

• Maintain regular communication and support setup and ongoing management of customer FDM programs

• Analyze flight data and validate safety and maintenance events

• Investigate abnormal operations and report findings to customers

• Provide guidance on safety event configuration and threshold optimization

• Manage ad hoc data analysis requests and develop statistical reports

• Own and respond to customer communications including emails and support tickets

• Deliver to defined service level agreements (SLAs) and internal performance metrics

• Support internal teams on flight safety-related matters

• Identify system issues or inefficiencies and coordinate with development teams for resolution

• Perform acceptance testing of system updates, features, and event configurations

• Provide occasional support for AOG (Aircraft on Ground) situations

• Support data readouts (FDR, CVR, DLR) using internal tools as needed

• Deliver system demonstrations and training for new and existing customers

• Promote industry best practices in flight data monitoring and safety analysis

• Support customer visits, industry events, and conferences as required

• Participate in continuous professional development activities

• Knowledge of aircraft systems and flight operations

• Experience with data analysis, statistics, or data handling

• Strong understanding of aviation safety principles and safety management practices

• Strong communication skills with ability to engage directly with customers

• High attention to detail and accuracy

• Ability to manage multiple priorities in a fast-paced environment

Preferred Additional Skills

• Flying experience or flight operations exposure

• Experience working with Flight Data Monitoring (FDM) systems

• Experience supporting aviation customers or airline operations

• Ability to anticipate customer needs and proactively provide solutions

• Strong analytical mindset with ability to interpret complex datasets

• Experience working within service-level driven environments