Implementation Specialist

Corpay is currently looking to hire an Implementation Specialist within our Stored Value Solutions (SVS) division. This position falls under our Prepaid line of business and is located in Louisville, KY. In this role, you will be responsible for the implementation and onboarding of gift card-related products and services in a customer-focused manner. Candidates will be responsible for project management activities, product support to clients, SVS sales executives, and account management staff. Provide customer training to enable customers to successfully utilize SVS’ products and services. Candidate must display the ability to manage multiple implementations simultaneously and utilize project management best practices, processes, and procedures to ensure all assigned projects are delivered with quality and on schedule. Promote new and/or additional revenue opportunities. You will report directly to the Director of Global Implementation Services and regularly collaborate with Account management, IT, Finance, and the Application Support team.

How We Work

As an Implementation Specialist, you will be expected to work in an onsite environment. Corpay will set you up for success by providing:

• Assigned workspace in Louisville, KY
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Managing all aspects of the implementation process. Gathering project requirements, creating and maintaining project plans, identifying risk, problem-solving, and setting and adhering to deadlines.
• Communicating effectively to clients, project teams, and stakeholders.
• Providing regular updates to internal stakeholders and management.
• Collaborating with other departments to ensure tasks are completed to ensure there are no impacts on project timelines.
• The ability to effectively facilitate project meetings and training sessions either onsite or virtual.
• Ensuring that all customer interactions are documented and alert management and/or Sales of important account relationship issues or problems needing escalation for resolution.
• Working with Implementation management and peers to improve the Implementation process. Looking for efficiencies to improve the timeliness of implementations while also reviewing the processes to improve the quality of implementations.

• Bachelor’s Degree with a concentration in Business Administration or Computer Science is preferred. Equivalent experience might be considered in lieu of degree.
• Familiarity with project management software, tools, and techniques.
• Knowledge of web applications, and web design is preferred.
• General IT knowledge of systems, software/hardware, and telecommunications connectivity terminology is preferred.
• The candidate should have a minimum of 2 years related experience.
• Strong level of personal organization with excellent oral/written communication skills. Must be detail-oriented, with the ability to handle multiple assignments promptly and effectively.
• Ability to fully learn SVS products and act in a consultative manner with clients.
• Strong analytical and problem-solving skills. Able to think out of the box and is action oriented.
• Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple tasks.
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues.

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.