Digital Product Owner

We are seeking a Digital Product Owner to join World Horse Welfare’s Digital team based remotely on a 12 month fixed-term basis, working 40 hours per week Monday to Friday 8.30am to 5pm.

You will help shape, deliver and continuously improve digital services that support our charitable work. You will work closely with the Head of Digital, coordinating and overseeing the delivery of World Horse Welfare s digital roadmap, ensuring that projects, teams and suppliers are aligned around clear priorities, timelines and dependencies.

This role acts as the connective point between Digital, Fundraising, Communications, Data, IT, UK and International Operations and external suppliers ensuring that work is sequenced effectively, risks are managed early, and progress is communicated clearly.

This position is based remotely, however you will be required to attend the charity s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation. You must be a resident of the United Kingdom with all the necessary legislative right to work documentation.

Key working relationships

• Head of Digital (strategic lead)
• CRM Manager
• Project delivery leads (website, GoDonate, Gifted, Clue)
• Fundraising & Communications leads
• Data & IT teams
• Data Protection Officer
• External suppliers and agencies

Key tasks and responsibilities

Programme Planning & Governance

• Maintain and update the digital roadmap, ensuring clear sequencing, prioritisation and resourcing.
• Run programme-level governance including reporting cycles, decision logs and RAID management.
• Ensure all workstreams follow a consistent delivery approach with clear ownership and accountability.

Cross Team Coordination

• Align Digital, Fundraising, Comms, Data, IT and Field Ops around shared timelines and dependencies.
• Facilitate cross functional workshops, planning sessions and retrospectives.
• Ensure teams understand how their work fits into the wider programme and where dependencies sit.

Delivery Assurance

• Track progress across major digital projects, including:
• CRM integrations and data flows support high level requirements, documentation and cross team alignment for CRM Phase 2 (and future enhancements), ensuring continuity of knowledge and clear sequencing of work, while the CRM Manager retains platform ownership.
• Clue database development and governance
• Data governance and platform consolidation
• Identify risks early and drive mitigation plans.
• Ensure suppliers deliver to agreed scope, budget and timelines.

Reporting & Insight

• Produce clear, consistent reporting for Directors and Trustees.
• Translate technical updates into accessible, decision ready summaries.
• Maintain a single source of truth for programme status and documentation.

Standards & Ways of Working

• Embed consistent processes for planning, change control, documentation and handover.
• Support the Head of Digital in establishing governance frameworks (policy/governance/guidance).
• Ensure teams follow agreed processes for testing, sign off and release.

• Proven track record in managing multi workstream digital or technology programmes
• Strong governance, planning and RAID management
• Excellent stakeholder management across technical and non technical teams
• Working knowledge of CRM, CMS, data and digital platforms
• Expertise in managing external suppliers
• Experience working within digital transformation environments

Skills and Personal Attributes

• Collaborative and relationship driven
• Calm under pressure
• Able to influence without authority
• Highly organised and structured
• Strong communicator