Solutions delivery analyst

• Ensure accurate and timely resolution of participant and plan administration issues.

• Deliver work in line with client SLAs and quality standards.

• Actively collaborate with Cross functional and cross shore teams to meet client requirements.

• Contribute effectively to daily huddles, status meetings, and stakeholder discussions., The Solutions Delivery Analyst is responsible for executing ongoing operational tasks while continuously identifying opportunities to streamline, automate, and standardize processes. The role involves performing manual and complex benefit administration activities that require strong plan knowledge, analysis, and interpretation, with a constant focus on improving efficiency and quality.

The incumbent works closely with the Benefits Operations Manager and client teams to identify process gaps, delays, and quality issues, and to recommend effective solutions. The role includes resolving participant and plan administration issues, managing workflows, handling complex ongoing tasks, and supporting multiple clients as required.

The Solutions Delivery Analyst is also responsible for creating and maintaining robust documentation and SOPs, supporting transitions between Operations and Shared Services, and delivering client specific operational training. Proactive coaching, knowledge sharing, and collaboration across shores are critical to ensuring consistent service delivery and adherence to SOPs.

• Strong understanding of client plan provisions, processing guidelines, and SLA metrics.

• Ability to perform complex benefit processes and calculations requiring analysis and interpretation.

• Strong analytical and problem-solving skills for researching and resolving complex benefits issues.

• Proficiency in MS Office applications (Excel, Word, PowerPoint).

• Good written and verbal communication skills are important.

• Ability to document workflows and processes clearly and concisely., + Graduate (excluding BE / BTech / MCA / regular MBA)

Experience:

• US Benefits domain and Benefits Administration

• Prior experience with Alight / Aon / Wipro is an added advantage

• Health or Retirement Domain experience preferred

Required Skills

• Strong understanding of client plan provisions, processing guidelines, quality thresholds, and SLA metrics.

• Ability to perform complex benefit calculations, manual processes, and interpret plan rules accurately.

• Strong analytical, research, and problem-solving skills for resolving technical and participant issues.

• Proficiency in MS Office applications, especially Excel, Word, and PowerPoint.

• Strong written and verbal communication skills to interact effectively with clients and internal teams.

• Ability to document processes clearly and concisely, ensuring standardization and audit readiness

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future., We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People - be empathetic and help create a place where everyone belongs.

Grow with purpose - Be inspired by our higher calling of improving lives.

Be Alight - act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com (https://careers.alight.com/us/en) .

Alight requires all virtual interviews to be conducted on video.