IT Support Specialist

Advanced Technical Support: Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance. Site Surveys & Documentation: Conduct comprehensive site surveys to assess existing conVgurations and user requirements. Prepare detailed documentation, including diagrams and conVguration changes, to ensure transparency and repeatability. · Hardware Acquisition & Installation: Analyze current and future hardware requirements. Prepare technical speciVcations for hardware procurement and develop detailed installation schedules to streamline deployment. · Project Support & Reporting: Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and conVguring new hardware and associated cabling. Custom Cabling & Integration: Build and install specialized interconnecting cables as required for unique site needs or hardware integrations. Training & User Enablement: Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources. Infrastructure Maintenance: Maintain and support government and/or vendor-manufactured Vber optic modems, multiplexers, Vber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity. Operational Excellence: Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure e]cient and effective IT service management.End-User Support: Act as a resource for end-user connectivity needs, providing timely and professional support and guidance. Collaboration: Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

MUST BE TS/SCI with FSP and in access today! High school diploma or GED required. Minimum of 1- 2 years of relevant IT experience. Must possess 8570 CertiVcation; Security+ certiVcation is highly preferred. Technical Skills: Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals. Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches. Demonstrated ability to read, interpret, and apply information from technical manuals and schematics. ProVcient in Microsoft O]ce Applications, including Word, Excel, PowerPoint, and Access. Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems. Familiar with Active Directory security and policies, supporting secure and compliant IT environments. ProVcient in supporting end-users remotely, providing timely and effective technical assistance. Professional Competencies: Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently. Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users. Strong organizational skills, with the ability to manage time and priorities e]ciently and work with minimal supervision. Additional Requirements: Must be able to drive a company vehicle as part of job responsibilities. Ability to lift and move items weighing up to 50 lbs as required. Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management. MUST BE TS/SCI with FSP and in access today!