IT Support Technician (level 1 or 2)

• Provide remote IT support to clients, diagnosing and resolving technical issues promptly and efficiently.
• Document all troubleshooting steps taken to resolve issues, ensuring clear and comprehensive records.
• Maintain and optimize computer systems and network environments to ensure maximum performance and reliability.
• Maintain Windows Desktop OS and Windows Server OS
• Oversee windows Patching and RMM alerts via RMM system
• Perform firewall administration tasks, including configuration and management of SonicWall and Meraki.
• Implement security measures to protect systems and data from potential threats.
• Administer email systems, ensuring seamless communication channels for clients including Office 365 administration.
• Create and maintain clear and organized IT documentation for reference and training purposes.

Do you have experience in Endpoint Security?, Do you have a Bachelor’s degree?, * Proven experience in providing remote IT support, troubleshooting hardware and software issues.

• Strong understanding of network security principles and best practices.
• Experience in email administration, including configuration and maintenance of Office 365 environments.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively in a remote team environment.
• Detail-oriented with a focus on delivering high-quality solutions.

Preferred Qualifications:

• Certifications such as CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate (CCNA).
• Bachelor’s degree in computer science or equivalent

Salary commensurate with experience

Join Harvest Tech Solutions, a leading provider of innovative IT solutions, as a Remote IT Support Technician. We are seeking a talented individual to troubleshoot and resolve technical issues, maintain computer systems, and administer network environments. If you’re passionate about delivering top-notch IT support and thrive in a remote work environment, we want to hear from you.