Technical Sales Specialist (2+ years of tech support, sales, or engineering required)

We are seeking a Technical Sales Representative to support customers, distributors, and outside sales teams in the sale of precision technical products. This role is ideal for someone who can understand customer applications, explain product features, and prepare quotations., Sales & Customer Support

• Respond to inbound sales inquiries by phone, email, and web leads.
• Qualify customer needs and recommend appropriate products or configurations.
• Prepare quotations, proposals, and follow-up communications.
• Track opportunities through the sales pipeline and maintain accurate CRM records.
• Follow up on open quotes, abandoned opportunities, and inactive accounts.
• Support distributors, reps, OEM customers, laboratories, universities, and industrial accounts.
• Assist with order entry, delivery updates, and customer questions.

Technical Application Support

• Understand customer applications and help match products to technical requirements.
• Explain product capabilities, specifications, options, and limitations.
• Review customer drawings, specifications, or application details when needed.
• Work with engineering, sales, and product management on non-standard requests.
• Help customers understand vibration isolation, load capacity, tabletop size, environmental requirements, and installation considerations, along with precision automation and optical products.
• Provide basic troubleshooting or direct customers to appropriate technical resources.

Sales Operations

• Maintain CRM data, quote history, customer notes, and forecast information.
• Coordinate with production, shipping, engineering, and customer service.
• Support pricing, lead times, and availability checks.
• Assist with marketing campaigns, trade show lead follow-up, and targeted account outreach.
• Help identify repeat customers, cross-sell opportunities, and replacement or upgrade sales.

Do you have experience in Sales management systems proficiency?, Do you have a Associate’s degree?, The position requires a combination of sales ability, technical curiosity, strong communication skills, and attention to detail.

This position will be located at a combination of our Kinetics Systems location (Roslindale, MA) and our Prior Scientific location (Rockland, MA)., * 2+ years of inside sales, customer service, technical support, or application support experience.

• Ability to learn and explain technical products.
• Strong written and verbal communication skills.
• Comfortable speaking with engineers, purchasing agents, lab managers, and technical users.
• Good organizational skills and attention to detail.
• Experience using CRM systems, Microsoft Office, and basic ERP/order systems.
• Ability to manage multiple quotes and customer requests at the same time.

Preferred

• Experience selling technical, industrial, laboratory, scientific, or precision equipment.
• Background in mechanical products, instrumentation, automation, optics, microscopy, vibration control, or manufacturing.
• Associate’s or bachelor’s degree in engineering, business, technical sales, physics, or a related field.
• Familiarity with reading technical specifications, drawings, and product data sheets., The ideal candidate is a strong communicator who enjoys helping customers solve technical problems. They do not need to be an engineer, but they should be comfortable learning technical concepts and asking good questions. They should be persistent with follow-up, accurate with details, and able to balance customer service with proactive selling and accelerate their success!, * technical support, sales, or engineering: 2 years (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off