IT Support Technician

We are seeking a customer-focused and motivated IT Support Technician Level I/II to join our IT team. The ideal candidate will provide first-line technical support for end users, troubleshoot hardware and software issues, and assist with maintaining a reliable and secure computing environment. This role will require strong organizational skills and attention to detail and is an excellent opportunity for someone looking to grow their IT career while gaining hands-on experience supporting a variety of technologies., * Provide first-level technical support for desktops, laptops, mobile devices, printers, and peripherals.

• Respond to support requests via phone, email, ticketing system, and in person.
• Diagnose and resolve common hardware, software, and connectivity problems.
• Install, configure, and maintain Windows workstations and related software.
• Assist with password resets, account lockouts, and access-related issues.
• Configure and support Microsoft Office applications and collaboration tools.
• Document incidents, troubleshooting steps, and resolutions in the IT ticketing system.
• Escalate complex issues to senior technicians or system administrators as needed.
• Assist with workstation deployments, upgrades, and inventory management.
• Support basic network connectivity troubleshooting, including Wi-Fi and VPN access.
• Follow company IT policies, security procedures, and best practices.
• Maintain a professional and customer-oriented approach when assisting users.

Do you have experience in Time management?, Do you have a High school diploma or GED?, * High school diploma or equivalent; an Associate’s degree in information technology preferred.

• 1-3 years of desktop support, help desk, or technical support experience.
• Experience supporting Microsoft Windows environments.
• Organizational skills and attention to detail.
• Familiarity with desktop hardware, printers, and mobile device support.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to prioritize multiple tasks and work independently., * Technical troubleshooting
• Customer service
• Hardware and software installation/support
• Documentation and ticket management
• Time management and organizational skills

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, Depending on experience and qualifications.

Pay: From $65,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance