IT Help Desk

Under general supervision, provide technical software, hardware, and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist with network related issues; troubleshoot network printer problems; conduct hardware and software maintenance and reporting; and perform related work as required.

Expected Work Schedule: Monday through Friday, 7am CST until 4pm CST with on-call services possible as overtime

Responsibilities: (These are not all inclusive)

• Operate dynamic fast moving environment - troubleshooting, diagnostics, and repair of end user systems
• Independent troubleshooting of hardware & software
• Assist in maintaining backups, systems and upgrading of service packs
• Maintain office hardware and user support including printers, faxes, copiers, telephone systems and all peripherals
• Train new and existing users on company software, applications and telephone systems
• Setup/Install new hardware such as desktops, laptops, servers, network hardware
• Managing Domain Accounts such as adding/deleting user accounts
• Managing Organization’s email system
• The schedule for this role is predominantly during business hours on Monday through Friday. Some weekend and after-hours work will be a required part of the schedule
• Ensure uptime of all the computer systems
• All the help desk tickets should be responded within the time line specified in SOP

Note: Additional responsibilities not listed here may be assigned at times.

Do you have experience in Windows?, Do you have a High school diploma or GED?, We are looking for a dynamic IT Help Desk individual to join our team in a manufacturing business that is global. This position will be onsite at our location in the Little Rock Port area. Successful candidate must be able to prioritize, be able to work on multiple projects and be a team player., * One to two years of progressive experience in a help desk environment PREFERRED

• Windows XP, 7, 10 & 11 (some versions required)
• A+ Certification (preferred)
• Outstanding customer and interpersonal skills
• Hands-on experience with MS Office, especially Word, Excel, Visio, PowerPoint
• Excellent problem-solving skills; ability to multi-task within tight deadlines; excellent organizational skills; self-directed and results/goal oriented
• Associate Degree in a related technical field or equivalent experience Preferred; will consider high school diploma only (with on the job experience), * troubleshooting hardware and software: 1 year (Required)
• Windows XP, 7, or 10-11: 1 year (Required)
• Help Desk: 1 year (Required)

License/Certification:

• CompTIA A+ (Preferred)

Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account, * 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Vision insurance