Network Support Tech

We are seeking a full-time, on-site Junior Network Administrator based in Denison, TX, to assist our corporate IT staff in providing technical support for end-users and supporting network administration functions across multiple locations. Essential Duties and Responsibilities

• Serve as a point of contact for end-users requiring technical assistance.
• Install or assist in the installation of hardware and peripheral components such as computers, laptops, monitors, keyboards, printers, power supplies, telephones, copiers, and other computer and network-related equipment.
• Installing software on computers for end-users.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
• Coordinate projects with corporate IT and other outside technology vendors.
• Assist the corporate IT department with the physical installation of servers and network equipment, such as switches, wireless access points, and firewalls.
• Assist users with the operation of computer equipment, printers, telephones, telephone systems, and copiers.
• Assist our corporate Network Engineering staff with routine network administration, such as managing user accounts in Active Directory and Microsoft Office 365.

Do you have experience in Productivity software?, Do you have a High school diploma or GED?, To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service Orientation - Demonstrate professionalism and responsiveness when assisting end users.
• Good Communication Skills - Able to write and communicate clearly; Able to create coherent documentation of work performed and document processes. To be able to calmly and patiently work with non-tech-savvy users to resolve their issues.
• Problem Solving - Able to comprehend and analyze potentially complex problems and situations, and devise and execute effective troubleshooting steps.
• Time Management - Able to prioritize multiple support requests and projects effectively.
• Attention to Detail - Maintains accurate documentation and follows established procedures.
• Willingness to Learn - willing and able to continuously learn and expand their technical skill set and adapt to changing technology., The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds, such as moving computer equipment., * High school diploma or equivalent required.
• Technology-related certifications or higher education are recommended but not required.
• Minimum 1-3 years of IT support or systems administration experience. We are seeking an employee that can function reasonably independently.

Technology Proficiencies Below is a partial list of technologies in use in our environment. Familiarity with all the technologies below is not required, but experience with any of these technologies would be beneficial. Required Knowledge:

• Microsoft Active Directory
• Microsoft Office 365
• Microsoft Windows installation and troubleshooting
• Familiarity with networking concepts including TCP/IP, DNS, DHCP, VLANs, and VPNs.
• Basic computer hardware troubleshooting
• Including Dell Computers, Laptops, docks, and printers

Preferred Knowledge:

• Microsoft Exchange Online
• HP ProLiant Servers
• Microsoft Hyper-V Virtualization
• Managed Network Switches
• VLANs
• VPN
• Microsoft Remote Desktop Services/RemoteApps
• VOIP Phone Systems (RingCentral/RingCX)
• Network Cabling and Connectivity