Product Manager - Global Business, SAP

Avalara is looking for a Product Manager to manage the roadmap of our SAP connector portfolio. The focus will be on SAP S/4HANA (Public and Private Cloud) and integrations applying SAP Business Technology Platform (BTP), ensuring the success of this portfolio. This role is critical in ensuring Avalara remains the preferred tax compliance partner across SAP’s enterprise ecosystem, while also advancing our product strategy through AI-powered innovation.

You will have hands-on with experience balancing longer-term projects with bugs and customer requests, SAP partner requirements, and the technical realities of integration at an enterprise scale. You will partner with Engineering, Technical Program Managers (TPMs), and Tax Technologists (TTs) to deliver impactful roadmaps and results. What Your Responsibilities Will Be:

Responsibilities

Product Strategy & Subject Matter Expertise

• Maintain an understanding of SAP S/4HANA architecture, APIs, and integration points, along with how how SAP BTP works with core ERP systems.
• You will have ownership of Avalara products that integrate with SAP (AvaTax, Returns, Exemption Certificate Management, Cross-Border, e-Invoicing).
• Stay ahead of SAP’s roadmap, ecosystem changes, and BTP capabilities, ensuring Avalara’s connectors evolve in step.
• Understand the competitive landscape for tax automation in SAP environments and articulate Avalara’s differentiators.

Roadmap & Delivery

• Lead the strategy, roadmap, and Plan of Record (POR) for assigned SAP connectors.
• Write detailed product requirements, user journeys, and acceptance criteria that define connector features, data mappings, and API dependencies.
• Partner with TPMs, Engineering, and Architecture teams to design, and validate scalable, secure, and performant integrations.
• Work with Tax Technologists (TTs) to ensure product direction is grounded in real-world deployment realities, translating implementation feedback into applicable roadmap priorities.

Collaboration

• Be the subject matter expert for your assigned SAP domains
• Guide understanding across Engineering, TPMs, TTs, partner teams, and Support, establishing clear boundaries between product strategy (PM owned) and implementation execution (TT owned).
• Coordinate with external partners and Strategic Partner Managers to align Avalara’s connector roadmap with SAP’s product direction.

AI Strategy & Innovation

• Define and lead how AI enhances Avalara’s SAP connectors.
• Lead programs that apply AI to simplify guided setup, automate data mapping, detect errors, and deliver explainable compliance insights.

Customer & Escalation Leadership

• Be the senior escalation point for product-level SAP connector customer issues.
• Collaborate with Customer Support and TTs to resolve escalations, identify causes, and feed customer insights back into product strategy for continuous improvement.

KPI Ownership & Business Impact

• Define and report on key performance indicators (KPIs) including connector adoption, implementation time-to-value, customer satisfaction, and API performance.
• Provide clear, executive-ready updates on delivery outcomes and benefits for leadership reporting (SteerCo and Operational Dashboards).

Do you have experience in Technical product management within tech?, * 5+ years of product management experience in enterprise SaaS, tax technology, or software integrations.

• Comprehensive knowledge of the SAP ecosystem, specifically SAP S/4HANA and SAP BTP, and the complexities of enterprise software deployments.
• Experience managing a product roadmap, write clear requirements, and build measurable results.
• Proficiency in defining clear roles and collaborating in diverse teams (Engineering, TPMs, Implementation SMEs).
• Expertise with communicating complex technical concepts to both team members and external partners
• Background in tax compliance, FinTech, or ERP/financial systems.
• Experience building AI-infused product features.

Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• Paid time off
• Disability insurance, * You’ll bring experience using AI and AI-related technologies, ready to thrive here.
• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We’ll Take Care of You:

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara: We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we’re a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company - we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

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