IT Help Desk Analyst

JOB SUMMARY: Provides technically sound assistance in installation, maintenance and repair of computer equipment and software as assigned. Maintain and support a customer service friendly Help Desk that provides tier-one computer and credential support to clients by phone, e-mail, live support (online chat), or in person. Administer and provide advanced account support.

Core assignments for the position during a one-year cycle include:

• Advice and assistance in computer and peripheral equipment operation;
• Directly assist clients with credentialing needs via phone, email, chat or in-person for Coker students, Faculty/Staff and Visitors
• Assist students, faculty, staff, and visitor/guest/vendors with connecting to the College wireless network
• Act as client advocate by reviewing all open tickets and communicating between other IT groups and the
• Other duties related to the position as determined by the Director of Information Technology

Do you have experience in Technical support via phone?, Do you have a Associate’s degree?, Knowledge, SkillsAbilities: Help Desk experience. Telephone support and in person support experience. Strong diversified customer service background in a computer related field; Ability to multi-task; Strong desire to help; Excellent verbal and written communication skills; Self-motivating; Self-directing; Ability to gathering, interpret and recode research and data; In-depth working knowledge of Microsoft and Apple operating systems, smart phones, and other mobile devices; In-depth working knowledge of common applications used on above machines (ie, Microsoft Office Suite); Excellent interpersonal skills; Excellent phone etiquette; Strong training skills; Knowledge of Help Desk ticket tracking software

Education/certification: Associate’s Degree in related field and/or two years of related computing work experience or the equivalent experience.

Experience required: Two (2) years of work experience in a in technical telephone support in an academic or commercial setting.

To apply, send a resume and cover letter to https://coker.isolvedhire.com/pages/JobOpportunities. Review of applicants will begin immediately and continue until the position is filled.

University Standard Service and Excellence Expectations

Coker’s standards of service and excellence to the campus and community is an institutional priority for the university. We pride ourselves in our customer service, communication, and availability to our stakeholders and employees through efficient response times, detailed information, and professionalism.