Technical Analyst, Deployment Specialist (VXCIS)

The Technical Analyst - Deployment Specialist plays a critical role within the VXcis Development organization, reporting directly to the Director of Development. This position owns the coordination and execution of VXcis minor releases, patch deployments, and production emergency deployments across environments. As VXcis continues to scale through frequent enhancements and client-driven changes, this role ensures reliable, predictable, and well-governed delivery while minimizing production risk. The Technical Analyst serves as the single point of accountability for release readiness and deployment execution, enabling development teams to remain focused on product innovation and defect resolution., Minor Release Management

• Coordinate and manage VXcis minor releases from development through deployment
• Ensure release artifacts, versioning, and documentation are complete, accurate, and traceable
• Act as the single owner accountable for minor release readiness and execution
• Maintain historical records of minor release upgrades

Minor and Patch Release Deployments

• Manage deployments of minor and patch releases to implementation environments
• Execute production deployments, ensuring all required approvals are received and documented
• Coordinate deployment timing and sequencing with development, testing, and implementation teams
• Ensure environment consistency and deployment traceability across all platforms

Production Emergency Deployments

• Own and execute production emergency deployments, including hot fixes and urgent upgrades
• Confirm, document, and maintain required approvals under emergency conditions
• Coordinate rapid response efforts while maintaining deployment controls and auditability
• Reduce mean time to deploy (MTTD) while protecting production stability

Visibility, Governance, and Collaboration

• Provide centralized visibility into release readiness, deployment schedules, and risks
• Serve as a liaison between VXcis product development and version control teams
• Reduce ad hoc coordination, escalations, and deployment-related disruptions
• Establish a single source of truth for release and deployment status

Do you have a Bachelor’s degree?, * Bachelor’s degree in Computer Science, Information Systems, or a related technical field, or equivalent experience

• Experience supporting software release management and environment deployments
• Strong understanding of software development lifecycles (SDLC) and release processes
• Experience working in a fast-paced, release-intensive environment
• Demonstrated ability to manage high-risk deployments with attention to detail and accountability

Preferred Skills

• Experience managing production deployments in enterprise or regulated environments
• Familiarity with version control systems, build pipelines, and deployment tooling
• Strong documentation, organization, and process governance skills
• Ability to coordinate across development, QA, implementation, and leadership teams
• Experience handling emergency production incidents while maintaining controls
• Excellent communication skills and ability to provide clear status and risk visibility

Benefits

• Reduced operational and production deployment risk through clear ownership and accountability
• Increased delivery predictability and confidence in release schedules
• Opportunity to directly impact platform stability and customer outcomes
• Close collaboration with product development and technical leadership
• Ability to shape and mature VXcis release and deployment practices
• Supportive environment focused on delivery excellence without unnecessary process overhead

3.73.7 out of 5 stars United States $115,000 - $125,000 a year - Full-time, Pulled from the full job description

• Work from home stipend
• Referral program
• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off, What VertexOne has to offer:
• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.

Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees’ well-being-both physical and mental-is a top priority at VertexOne. That’s why we foster a 100% remote and flexible environment and encourage work-life balance.

VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture., VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.

With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.

From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.

For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.

Equal Opportunity Employer: VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.