Front End Associate

Seeking a friendly, dependable, and customer-focused Front Counter Specialist to serve as the first point of contact for customers visiting our family-owned building supply business. This position plays a key role in creating an exceptional customer experience by assisting contractors, builders, remodelers, and homeowners with product inquiries, order placement, customer service, and administrative support. The ideal candidate enjoys helping people, is organized, learns quickly, and thrives in a fast-paced environment where relationships and teamwork matter.

Customer Service

• Greet customers promptly and professionally
• Answer incoming phone calls and direct inquiries appropriately
• Assist customers with product information, pricing, availability, and special orders
• Resolve customer concerns in a courteous and professional manner
• Build strong relationships with contractors, builders, and retail customers

Sales Support

• Process customer sales orders and quotations accurately
• Assist customers in selecting building materials and related products
• Coordinate with outside sales representatives and yard personnel to ensure smooth order fulfillment
• Recommend complementary products and services when appropriate
• Follow up on customer inquiries and pending quotes

Administrative Duties

• Enter orders, customer information, and payment transactions into company software system
• Process invoices, returns, credits, and special-order paperwork
• Maintain organized customer records and documentation
• Work with Shipping to schedule deliveries and customer pickups
• Close out Cash Drawer Nightly
• Stock Shelves
• Support various office and administrative functions as needed
• Assist during busy periods and support other departments when needed

Do you have experience in Stakeholder relationship building?, Do you have a High school diploma or GED?, * High school diploma or GED

• Prior experience in a lumberyard, building supply, construction, or warehouse environment is a plus
• Computer proficiency, including Microsoft Office. Ability to read a tape measure & perform basic math
• Customer-first mindset, with problem-solving ability
• Accuracy and attention to detail
• Dependability and punctuality

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, Schedule: Monday through Friday, 7:00 AM to 4:15 PM. Overtime may be required during peak seasons and is compensated accordingly.

Pay: $18.00 - $20.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance