IT Project Support Administrator

The IT Department is undergoing rapid digital transformation to standardise systems and improve operational efficiency across the organisation. We are seeking an organised and proactive IT Project Support Administrator to support day-to-day administrative activities across the IT function, maintain accurate documentation, perform detailed requirements analysis, coordinate communications, and provide administrative support for ongoing IT initiatives and system improvements.

What you’ll be working:

37.5 hours per week

The role is remote with travel to sites expected

What you’ll be doing:

• Work closely with the business to gather and document business requirements from stakeholders

• Provide project administrative support to the IT team and wider business

• Coordinate meetings, prepare agendas, and take meeting minutes where required

• Assist with scheduling IT activities, site visits, and user communications

• Ensure documentation is version controlled and stored appropriately

• Support IT projects with general administration and coordination tasks

• Liaise with internal teams and external suppliers professionally and efficiently

• Assist in creating and maintaining requirement specifications, use cases, wireframes and process flow diagrams

• Support the coordination of requirements workshops and feedback sessions

Do you have experience in Time management?, * Strong organisational and administrative skills

• Excellent communication skills with the ability to support users professionally

• Good attention to detail and accuracy when maintaining records and documentation

• Ability to manage multiple tasks and priorities effectively

• Confidence using Microsoft Office applications including Word, Excel, Outlook, and PowerPoint

• Previous experience working within an IT environment

• Ability to maintain confidentiality and handle sensitive information appropriately

• A proactive and team-oriented approach to work

• Exceptional analytical and conceptual thinking skills

• Excellent communication skills, turning complex concepts into simple language

What you’ll have:

• Strong skills in Microsoft applications including Word, Excel, and PowerPoint

• Previous administration support experience within an IT environment

• Excellent written, verbal and presentation skills

• Strong organisational and time management abilities

• Ability to prioritise workloads and meet deadlines

• A professional and customer-focused approach

• Good problem-solving skills and willingness to learn new systems

• Ability to work independently and as part of a team

• Experience maintaining accurate records and documentation

• Awareness of IT systems and processes would be advantageous

• A quality orientated attitude with eye for detail

• Ability to proactively find solutions to problems

• Confidence to raise issues and ask questions

Pulled from the full job description

• Referral programme
• Employee assistance programme
• Company pension, * 25 days plus bank holidays
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials - like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know
• ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Come and join one of the UK’s largest providers in complex care. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.