IT Operations Technician

As an IT Operations Technician at The Education Training Collective, you will provide front line IT support at your designated college site, helping to ensure the reliable, secure and efficient day-to-day operation of IT services for staff and students. You will be responsible for resolving routine technical issues, supporting classroom, desktop and mobile technologies, and delivering a responsive and professional support service in line with agreed service standards. You will also support and provide cover across other sites within the group when required.

The ideal candidate will be organised, reliable and professional, with strong IT troubleshooting and problem-solving skills and the ability to take ownership of support issues through to resolution, escalating where appropriate. You will have good attention to detail, be able to prioritise and manage competing demands, and communicate clearly with both technical colleagues and non-technical users. You will be flexible, willing to travel between sites, and committed to providing a high-quality user experience for staff and students.

You will need a good general education, proven Tier 1 IT support capability, including diagnosing and resolving hardware and software faults, and a full, clean UK driving licence due to cross-site support requirements. Experience in the education sector is desirable but not essential. Relevant industry certifications such as A+, Network+, or MCP are desirable; however, if you do not already hold these, the Group will support your development through on-the-job coaching, access to internal processes and standards, mandatory training including safeguarding and Prevent, and ongoing professional development through appraisal and staff development sessions. We can offer the successful candidate the opportunity to work and develop within a supportive and motivated team committed to continuous improvement., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

We are proud that 91% of our staff tell us that Etc. is a Great Place to Work. At Etc. we reward and support our colleagues in many different ways, including remuneration, training and so much more - we’ve listed a few examples of what you can expect when you join our team:

Generous annual leave entitlement (34-43 days per annum, depending on role and length of service) Up to 5 days additional leave at Christmas Free on-site parking Local Government Pension Scheme (LGPS) with 14.2% Employer Contribution Enhanced Occupational Sick Pay Scheme Enhanced Maternity, Paternity and Adoption Scheme Career development opportunities for progression Comprehensive Health and Wellbeing programme Employee Assistance Programme (free counselling support for staff, available 24/7 365 days per year) Staff Discounts Package Better Health at Work Scheme - Etc. has achieved the Continuing Excellence Better Health at Work award Wellbeing Days (in addition to annual leave)

Schedule

Monday-Friday Flexible lunch breaks

If you believe you have the necessary skills, commitment and determination to succeed and would relish the opportunity to work with us, then we would LOVE to hear from you.

The Education Training Collective (Etc.) is a dynamic and forward-thinking group of colleges and training providers, including Stockton Riverside College, Redcar and Cleveland College, Bede Sixth Form College, NETA Training Group and Innersummit. Together, we deliver high-quality education and skills training across the Tees Valley.

We are proud to announce that we have recently been awarded an Outstanding rating by Ofsted, highlighting the exceptional support, teaching and opportunities we provide to help out students thrive. As we continue to build on this success, there has never been a more exciting time to join our team and make a real difference.

We’re passionate about creating greater opportunities for all of our students and communities- equipping people with the skills to launch their careers, raise aspirations and power the economic growth of our region. ONE Etc- fuelling ambition and driving success in a resurgent Teesside and beyond. If you share our ambition and energy, we’d love to hear from you.