Critical Infrastructure NOC Manager

As a Critical Infrastructure NOC Manager, you will contribute to building a standardized and scalable NOC operation across all data center sites. You will share responsibility for the daily operational management and ongoing development of the NOC. You will develop, implement, and optimize processes, procedures, runbooks, and incident management practices to ensure the NOC team responds quickly, accurately, and consistently to alarms, incidents, and operational challenges.

In addition, you will establish a strong training and knowledge management framework. Through onboarding programs, training initiatives, and hands-on simulations, you will strengthen the technical expertise and decision-making capabilities of NOC employees. You will coach, motivate, and develop a team of 12 NOC professionals working in a continuous 24/7 operational environment. You will ensure strict adherence to incident management procedures by training operators, monitoring compliance with escalation paths, customer communication standards, and reporting requirements, and driving continuous process improvement. You will oversee the quality of monitoring, alarm handling, incident response, and ticket management processes, ensuring that critical alerts receive prompt and appropriate attention. As a key link between the NOC, field technicians, technical experts, IT teams, and external partners, you will foster efficient collaboration and clear communication across all sites.

You will report directly to the Critical Infrastructure Manager. Your primary workplace will be Aalst, with regular coordination and collaboration across LCL’s other locations.

Do you have experience in Incident response?, Do you have a Bachelor’s degree?, * You hold at least a bachelor’s degree, preferably in a technical field, or have acquired equivalent knowledge through relevant experience.

• You have previous experience leading technical teams and know how to coach, motivate, and develop employees, preferably within a 24/7 or continuous operations environment.
• You have experience with operational processes in a technical or critical infrastructure environment. Experience in a data center or NOC environment is a strong asset.
• You possess solid technical knowledge of electrical systems and HVAC and are familiar with monitoring tools, BMS and/or DCIM systems.
• You have a process-oriented mindset, bring structure to complex environments, and develop clear procedures. You document accurately and ensure knowledge remains up to date.
• You have strong analytical skills, quickly identify patterns and root causes, and translate insights into sustainable improvements. Experience with change management and continuous improvement initiatives is a significant advantage.
• You communicate effectively with a wide range of stakeholders, promote standardized ways of working, and actively encourage knowledge sharing and coaching. You are comfortable providing guidance and corrective feedback when needed.
• You have a good command of Dutch, French, and English, both spoken and written.

Pulled from the full job description

• Company phone
• Company car
• Food allowance
• Hospitalization insurance
• Eco vouchers, * You will join a team of dedicated professionals with unmatched expertise and hands-on experience. Our customers rely on them-and as a colleague, so will you.
• We offer a full-time permanent contract.
• Your compensation package includes a competitive salary, company car, meal vouchers, eco vouchers, laptop, smartphone and subscription, bonus scheme, hospitalization insurance, outpatient medical insurance, pension plan, and disability insurance.
• You will benefit from flexible working hours, hybrid working opportunities, and a homeworking allowance.

At LCL, we are committed to diversity and inclusion. We strive to create a workplace where everyone feels welcome and where different backgrounds, identities, and talents contribute to a stronger organization. We recruit based on competencies and aim to build a team that reflects the diversity of society.

Do you require reasonable accommodations during the recruitment process? Please let us know, and we will be happy to explore how we can support you.

LCL has many years of experience and unparalleled expertise in the data center industry. With locations in Diegem, Aalst, Antwerp, Huizingen, and Gembloux, we serve customers across a wide range of sectors.

To meet evolving market demands, we have expanded our portfolio in recent years to include connectivity and cloud solutions. Alongside our technical expertise and reputation as a trusted partner, our focus on co-creation and sustainability remains a key driver of our success. That’s where the future lies.

As you can see, we listen to our customers and build long-term relationships with them. To support LCL’s continued growth and further professionalize our Network Operations Center (NOC), we are looking for a Critical Infrastructure NOC Manager who will help build a high-performing and future-oriented NOC organization.